20879 

technical lead with security clearance Jobs in Arlington, Virginia

  • Technical Lead with Security Clearance

    Reston, VirginiaBlue Sky Innovative Solutions LLCEngineer/Technical Lead Reston, VA Job Description On our team, you'll manage development and integration efforts for cross-functional software development teams. You will also track and validate adherence to Service Level Agreements ( SLAs) and develop associated contract...Full Job Details
  • Technical Lead with Security Clearance

    Arlington, VirginiaNuAxis Innovations LLCWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard...Full Job Details
  • Technical Lead with Security Clearance

    Chantilly, VirginiaSAICDescription SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill...Full Job Details
  • OPIR Technical Lead with Security Clearance

    Chantilly, VirginiaSAICDescription SAIC is looking for an OPIR Technical Lead to play a key role in SAIC's Prime Program, Landmark AOS, located in Chantilly, VA. Landmark AOS is SAIC's Prime SETA program supporting the National Reconnaissance Office's (NRO) Ground Enterprise Directorate (GED) in...Full Job Details
  • Cyber Technical Lead with Security Clearance

    Annapolis Junction, MarylandMaximus Inc$115000.00 a yearDescription & Requirements Maximus is seeking a highly skilled Cyber Technical Lead to support a contract with a Homeland Security customer. The successful candidate will provide strategic and technical leadership in cybersecurity, ensuring the integrity and security of...Full Job Details
  • Lead Technical Advisor with Security Clearance

    Fort Belvoir, VirginiaLMI Government Consulting (Logistics Management Institute)$220000.00 a yearOverview The Lead Technical Advisor will play a pivotal role in the successful implementation o f a modernization effort for a key US Army client . This position requires a seasoned professional with a deep understanding of cloud technologies, Army standards, and the ability...Full Job Details
  • Associate Technical Lead with Security Clearance

    Chantilly, VirginiaLeidos$85150.00 - 153925.00 a yearR- Description GEOAxIS is looking for an Associate Technical Lead to work with the rest of the technical leadership team to help drive program technical execution, innovation and modernization. The GEOAxIS system provides Identity, Credential and Access Management for all...Full Job Details
  • Technical Lead

    Washington, Washington DCBigBear.aiOverview BigBear.ai is seeking a Technical Lead for a Data Science Application. You will be the technical leader responsible for designing, developing, deploying, securing, and maintaining the production capabilities of the application. You will use executable functions (e.g...Full Job Details
  • PMS 321 Technical Lead with Security Clearance

    Washington, Washington DCORBIS INC.About the position ORBIS is seeking a Senior Engineer/ Program Technical lead to support PMS 321 who has experience providing professional support services to the U.S. Navy in Washington DC. The Readiness Lead will provide direct support to SEA 21 in maintaining readiness to...Full Job Details
  • PMS 421 Technical Lead with Security Clearance

    Washington, Washington DCORBIS INC.About the position ORBIS is seeking a Senior Engineer/ Program Technical lead to support PMS 421 who has experience providing professional support services to the U.S. Navy in Washington DC. The Readiness Lead will provide direct support to SEA 21 in maintaining readiness to...Full Job Details
  • AI Technical Lead with Security Clearance

    Washington, Washington DCIntegrity Defense Solutions, Inc.Description We are seeking an experienced AI Technology Lead to spearhead our AI and Machine Learning initiatives. This role involves leading the development, integration, and deployment of AI solutions that support complex defense operations. The ideal candidate will...Full Job Details
  • IT Project Technical Lead with Security Clearance

    Chantilly, VirginiaSAICDescription SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill...Full Job Details
  • Technical Team Lead with Security Clearance

    Washington, Washington DCSAIC$80001.00 - 120000.00 a yearDescription SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our federal client. The Lead Desktop Support Technician will supervise a team of Desktop Support Technicians requiring a high level...Full Job Details
  • Ediscovery Technical Lead with Security Clearance

    Alexandria, VirginiaCACI$67100.00 - 141000.00 a yeareDiscovery Technical Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Opportunity: The eDiscovery Technical Lead position is a...Full Job Details
  • Technical Delivery Lead with Security Clearance

    Herndon, VirginiaDigital Management, Inc.About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI...Full Job Details
  • Primary Technical Control Facility Lead with Security Clearance

    Arlington, VirginiaGCyberGCyber is seeking a Primary Technical Control Facility Lead, to support a high profile DISA customer. As a Primary Technical Control Facility Lead, you will ensure the seamless operation and maintenance of our Tech Control facilities. As a Primary Technical Control Facility...Full Job Details
  • CI/CD Technical Team Lead with Security Clearance

    Patuxent River, MarylandSpalding, a Saalex Company$120000.00 - 180000.00 a yearDescription Spalding, a Saalex Company is seeking a CI/CD Technical Team Lead in Patuxent River, MD. Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include...Full Job Details
  • Senior Technical Solutions Lead with Security Clearance

    Reston, VirginiaPeraton$176000.00 - 282000.00 a yearAbout Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we...Full Job Details
  • Fisma and Audit Technical Lead with Security Clearance

    Chantilly, VirginiaRDR, Inc.The successful candidate will work as a member of the Policy, Governance, and Compliance team and perform the activities required for the development and coordination of IT audit-related artifacts for the business system applications. The incumbent will: develop and deliver...Full Job Details
  • Systems Engineer Technical Lead with Security Clearance

    Chantilly, VirginiaALTA IT ServicesSystem Engineer Technical Lead Top Secret On-site - Chantilly, Or Alexandria, VA Email: DOD 8570 Certification (Security+ or equivalent or higher) ALTA IT is looking for a System Engineer Technical Lead to join our team responsible for the integration, operations, and...Full Job Details
  • Engineer and Technical Lead

    Reston, VirginiaBooz Allen Hamilton$84600.00 - 193000.00 a yearJob Number: R Engineer and Technical Lead, Senior The Opportunity: On our team, you'll manage development and integration efforts for cross-functional sof tware development teams. You will also track and validate adherence to Service Level Agreements ( SLAs ) and develop...Full Job Details
  • Technical Agile Lead

    Linthicum Heights, MarylandAssociates Systems LLCAll Qualified applicants will be responded to in 24hrs or less Direct opportunity- AFORGE offers full Medical, Dental, 401k, PTO, Holidays, etc KEY: Experience with Lean-Agile development for software or hardware systems Successful candidates work in a fast-paced team...Full Job Details
  • Technical Lead

    Herndon, VirginiaManTech InternationalManTech seeks a motivated, career and customer-oriented Technical Lead - Network Engineering to join our team in Herndon, VA . In this role, you will be responsible for overseeing the technical direction of engineering projects and ensuring the successful execution of...Full Job Details
  • Technical Lead

    Alexandria, VirginiaInvictus International ConsultingTitle: Technical Lead - Service Management Location: Alexandria, VA Clearance: TS/SCI with a CI polygraph Responsibilities: Ensure adherence to quality standards and reviews enterprise architecture deliverables Direct and participate in high-level enterprise architecture...Full Job Details
  • Technical Lead

    Alexandria, VirginiaInvictus International ConsultingTitle: Technical Lead - Program Architecture Location: Alexandria, VA Clearance: TS/SCI with a CI polygraph Responsibilities: Ensure adherence to quality standards and reviews enterprise architecture deliverables Direct and participate in high-level enterprise architecture...Full Job Details

End-to-End Member Experience Specialist

Oakland, California

Blue Shield of California

Blue Shield of CaliforniaExpand/Reduce View
Apply

Your Role

The End-to-End Member Experience team is responsible for developing a comprehensive Member Experience (MX) strategy that integrates digital, call center, marketing, and operations efforts to achieve excellence within the healthcare industry. The End-to-End Member Experience Specialist, Consultant - Strategic Insights will report to the Director, End-to-End Member Experience. In this role, you will design, manage, and conduct MX research in collaboration with external vendors and internal stakeholders to inform the optimization of member experiences specific to Blue Shield members, all while driving our Net Promoter Score (NPS) and Forrester program performance.

Your Work

In this role, you will:

  • Drive MX strategy by generating insights to prioritize and refine the MX roadmap, focusing on initiatives to enhance the experience for all members
  • Synthesize complex data and concepts into easily understood stories and recommendations for senior leadership and cross-functional teams, by scaling our NPS and Forrester programs
  • Support the Voice of the Customer (VoC) programs and collaborate across the organization to translate member reported issues into effective actionable results
  • Derive insights and trends from data and analytics to create high-level strategies to drive optimization of customer experience and enhancement of loyalty
  • Identify critical short- and long-term business opportunities that enable transformational change across the enterprise
  • Collaborate, partner, and exchange insights with internal teams to facilitate action and development of journey maps
  • Navigate ambiguity through strategic thinking, identify and implement improvements to various processes, programs, and tools used in support of the VoC best practices
  • Own monthly, quarterly, and annual reporting as needed
  • Serve as a subject matter expert in all things Member Experience

Your Knowledge and Experience

  • Requires a bachelor's degree or equivalent experience and/or equivalent combination of education and experience
  • Requires at least 7 years of prior relevant experience, including in Member or Customer Experience, Voice-of-Customer programs (e.g., CAHPS, NPS, Forrester, etc.) or Market Research
  • Requires ability to analyze ambiguous feedback from members/customers, employees, and other sources to turn into actionable insights for practical use
  • Experience in end-state visioning, design, roadmap development, and journey mapping in roles such as analyst, program manager, or adjacent strongly preferred
  • Experience managing larger improvement projects from insights to building business cases to managing implementation (working with cross-functional teams), strongly preferred
  • Experience with tools to analyze and interpret member feedback data (e.g., Medallia, Qualtrics) strongly preferred


Date Posted: 09 March 2025
Previous Job Next Job