Strategic Account Director

NetReputation is a full-service Online Reputation Management company focused on serving businesses and individuals across the globe. Founded in 2014, we are the fastest-growing company in our industry, recently ranking on the Inc. 500 list of fastest-growing companies in Florida.

We are seeking a Strategic Account Director to join our revenue team. This is an individual contributor role responsible for managing a book of 100-120 active clients and driving account expansion.

This is not a leadership or team management role. The ideal candidate is a skilled relationship builder who thrives in client-facing roles and has a strong understanding of SEO, digital marketing, and ORM strategy.

Responsibilities:

• Cultivate and maintain strong relationships with clients, serving as a primary contact for strategy, account growth, and retention
• Achieve and exceed monthly, quarterly, and yearly quota targets
• Understand client goals, challenges, and objectives, and build an expansion revenue strategy based on client needs
• Conduct regular check-ins to assess client satisfaction, address concerns, and identify growth opportunities
• Act as a trusted partner and advisor to clients by providing actionable insights that help clients achieve their ORM and SEO goals
• Save accounts by promptly contacting clients who indicate interest in opting out
• Routinely follow up with past clients to cultivate re-engagement of their services
• Maintain accurate and timely customer/prospect and pipeline data in Zoho

Qualifications:

• Bachelor's degree preferred
• A dynamic self-starter with 5+ years of sales experience
• 2+ years of experience in ORM and SEO
• Strong relationship-building skills, including the ability to build rapport quickly and establish trust with colleagues and clients
• Ability to excel in a fast-paced, startup environment
• Strong written and verbal communication skills

Compensation Package:

• Base Salary: $45,000 - $60,000 per year
• Top Performers: Earning $15,000+ per month
• Total Earning Potential: $100,000 - $180,000+ annually

Job Type: Full-time

Benefits:

• Dental Insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: Remote or Sarasota office