Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Independence Pet Holdings (IPH) is one of North America's largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Job Summary:
The Independence Pet Holdings (IPH) Office of the CEO is seeking a highly skilled and proactive Senior Executive Assistant to provide exceptional administrative and strategic support to C-level executives, including the CEO. Reporting directly to the Chief of Staff to the CEO, this high-visibility role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced, high-growth environment and can navigate ambiguity with confidence.
As a critical partner to the Chief of Staff, the Senior EA will ensure the seamless execution of executive priorities, optimize workflows, and drive cross-functional collaboration. This role requires exceptional discretion, strong communication and interpersonal skills, and the ability to anticipate needs while managing multiple high-priority administrative and operational responsibilities.
Location: This position is fully in-office and requires five days per week at our New York City office. Candidates must be based in NYC or willing to commute daily.
Main Responsibilities:
- Provide comprehensive administrative support to C-level executives, including the CEO, managing complex calendars, scheduling, and prioritizing high-level meetings.
- Act as a gatekeeper and liaison for internal and external stakeholders, ensuring efficient communication and follow-through on key initiatives.
- Coordinate and manage all domestic and international travel and events, handling logistics, accommodations, itineraries, and expenses.
- Ensure executives are fully prepared for meetings by compiling agendas, briefing documents and tracking follow-up action items.
- Partner closely with the Chief of Staff to drive executive priorities and maintain alignment across leadership teams.
- Establish and lead an Executive Assistant Community of Practice, sharing best practices and fostering collaboration and seamless coordination among EAs across IPH.
- Schedule, arrange, and coordinate IPH entity board meetings in collaboration with the Corporate Secretary.
- Assist with internal communications and special projects as needed.
- Serve as a thought partner to the Chief of Staff, identifying opportunities to optimize executive workflows and enhance operational efficiency.
Basic Qualifications:
- Bachelor's degree in Business Administration, Communication, or related field or equivalent work experience.
- 8+ years of providing administrative support to a C-level executive.
- Prior experience in high-growth industries (e.g., startups, technology, finance, or consulting) a plus.
- Exceptional written and verbal communication skills.
- Strong problem-solving mindset, with the ability to anticipate needs and proactively address challenges.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), and collaboration tools such as Teams and SharePoint.
- Discretion and integrity in handling sensitive and confidential information
- Strong interpersonal skills, with the ability to build trust and rapport with stakeholders at all levels.
- Experience working in a global environment a plus.
- High emotional intelligence (EQ), adaptability, and the ability to work independently under pressure.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)