client relations associate Jobs in Evanston, Illinois

JOB DESCRIPTION

Job Title

Receptionist, Campus

Evaluation Type

Non-Exempt

Department

Designated Campus

Pay Grade

P3

FLSA

Non-Exempt

Date Revised

February 2023

Supervisor

Designated Supervisor

BASIC FUNCTION & RESPONSIBILITY: Direct all incoming telephone calls and greet visitors providing basic information and services. Represent the campus in a professional and positive manner. Assist with the efficient operation of the campus office.

ENTRY QUALIFICATIONS: High school diploma or equivalent and one year of related experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of acceptable telephone
• Skill in applying policies and
• Skill in operating standard computer and software
• Skill in written and verbal
• Skill in providing excellent customer
• Ability to operate a multi-line telephone
• Ability to organize and prioritize

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Process incoming calls efficiently and route to correct
• Update the announcement memo for the main telephone
• Provide general information and assistance to all callers and visitors in a friendly and professional Act as liaison between the campus and its customers.
• Greet and verify identification of visitors, answer walk-in inquiries and refer visitors to appropriate office or
• Assist with campus projects and perform clerical tasks as
• Provide assistance to staff/campuses/departments as
• Receive, sort, and distribute mail, messages, documents, and other deliveries.
• Maintain computerized files using personal computer, including reports, employee roster, and mailing lists.
• Assist with the scheduling of teacher conferences.
• Maintain confidentiality.

Student Support:

• Assist in resolving parent/student issues and concerns in a timely
• Assist with the receipt and distribution of student materials, including homework requests.
• Assist in managing student behavior in accordance with Student Code of Conduct and student handbook.

Organization Improvement:

• Work collaboratively to improve

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable

Organization Morale:

• Participate in team building activities and the decision-making process as
• Communicate and collaborate with campus/department staff to enhance service delivery and customer

Other Responsibilities:

• Comply with policies established by federal law, including but not limited to State Board of Education and local Board
• Perform other job-related duties as

SUPERVISION EXERCISED: None.

PHYSICAL & MENTAL DEMANDS:

• Maintain emotional control under stress.
• Work with frequent interruptions.
• Use computer for prolonged period resulting in repetitive hand motions.
• Lift and/or move up to 20 pounds occasionally.
• Sit for extended periods of time.

ENVIRONMENTAL FACTORS:

• Work is normally performed in a typical interior office work environment with little or no exposure to physical conditions.