- Position: Five Star White Glove Hospitality Associate
- Location: Chicago, IL 60606
- Schedule: Monday - Friday, 8:30 AM - 5:30 PM
- Compensation: $24 - $25 per hour
We are seeking a Customer Service Hospitality/Office Services Associate to provide exceptional client five-star experiences through proactive communication, attention to detail, and outstanding customer service. This role is 80% hospitality and 20% office services, supporting our prestige law firm client, a high-touch, meticulous account requiring a task-oriented and problem-solving professional.
Job Summary but not limited to:- Serve as the primary point of contact for client inquiries, ensuring a seamless and professional experience.
- Conduct daily site walk-throughs to maintain workspace functionality and safety.
- Ensure meeting rooms and collaboration spaces are always in "ready-to-use" condition.
- Maintain office equipment and coordinate repairs as needed.
- Collaborate with facilities, engineering, and vendors to support workspace needs.
- Perform hospitality rounds throughout the day, ensuring conference rooms, huddle rooms, and pantries are well-maintained.
- Maintain cleanliness and ensure PPE, wipes, and sanitizers are readily available.
- Oversee kitchen and breakroom services, including stocking and upkeep.
- Manage catering orders, setup, and cleanup for breakfast/lunch events.
- Ensure service delivery aligns with SLAs and compliance standards.
- Support 80 hotel and visitor offices along with 12 conference rooms.
- Consolidate customer feedback and generate monthly reports.
- Customer Service & Communication:
- Greet clients and visitors professionally, using their names to enhance engagement.
- Be highly visible and accessible, spending at least four hours per day walking the site.
- Build strong relationships with stakeholders across all levels.
- Share internal communications with the Sheppard Mullin team.
- Promptly respond to verbal and email requests, ensuring thorough follow-up.
- Office Services & Administrative Support:
- Provide backup support for the Copy & Print Center.
- Conduct floor and copier checks, ensuring equipment is stocked and functional.
- Manage supply inventory and restocking.
- Assist with light facility tasks, such as office moves and hanging pictures.
- Complete additional duties as assigned by the Workplace/Facility Manager.
Qualifications:- 3 - 5 years of experience in hospitality, office services, or a related profession (law firm experience preferred).
- Strong customer service mindset with a passion for hospitality.
- Exceptional communication skills, both verbal and written.
- Highly organized with strong attention to detail and time management skills.
- Ability to multitask in a fast-paced, high-touch environment.
- Collaborative team player with excellent interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Teams, Outlook).
This is an excellent opportunity for a customer-focused professional who thrives in a high-end corporate environment. If you have a strong hospitality background and a proactive, service-driven mindset, we encourage you to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.