Administrative Assistant II

Description As an Administrative Assistant II floater for the Department of OBGYN, responsibilities include answering, screening and responding to patient phone calls, scheduling clinic appointments, confirming clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, filing, assisting with obtaining insurance pre-certifications and referral authorizations, process requests for medical records, process medication refill requests, and assist with processing disability and return-to-work forms for patients. The AA II will travel and work at other UCLA OBGYN clinics throughout the community as assigned by the supervisor for coverage. Work is assigned and reviewed on an as needed basis. This position works independently, receiving general direction from Supervisor (MSO), Clinical Director, COO and/ or faculty.

Salary Range: $25.60 - $36.33 Hourly

Qualifications Required:

Demonstrated basic knowledge of physician office policies and procedures

Demonstrated computer skills including word-processing, use of spreadsheets and data entry

Ability to communicate effectively with medical, nursing and administrative personnel, regulatory agencies and study sponsors.

Skill and experience in operating office machines including hospital based computer systems

Skill and experience in composing clear and understandable written memos and reports using correct grammar

Skill in prioritizing assignments to complete work in a timely and accurate manner

Skill in communicating with patients, families and referring physicians with diplomacy

Knowledge of basic medical terminology.

Superior typing skills to prepare correspondence, reports and other written materials with speed and accuracy

Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.

Ability to work flexible hours and travel to department clinics, as assigned.

Preferred:

Familiarity with physician office billing procedures

Knowledge of University's Electronic Health Record System

Knowledge of UCLA School of Medicine and hospital nursing processes

Fluent in Spanish

Bachelor's Degree