Position Summary
The Yoga Experience Specialist (YES) - Team Lead is a key member of the Soul Yoga team, responsible for creating a welcoming and elevated in-studio experience for students and guests. As a Team Lead, you'll guide the YES Team in providing exceptional customer service, supporting membership growth, and maintaining a clean and organized studio environment. You are outgoing, reliable, detail-oriented, and passionate about yoga and community.
Core Responsibilities
Front Desk & Guest Experience
- Greet every guest by name with warmth and enthusiasm
- Ensure a seamless and welcoming check-in experience
- Support and promote studio events, memberships, and retail offerings
- Handle phone calls, emails, and in-studio inquiries with professionalism
- Maintain a positive, energetic presence throughout each shift
- Ensure the studio is spotless at all times (lobby, locker rooms, classrooms)
- Lead by example with punctuality and reliability
Team Leadership
- Create and manage the YES Team schedule in Sling, staying within allocated hours
- Act as the main point of contact for the YES Team during shifts
- Provide coaching and real-time support when challenges arise
- Host quarterly team meetings and collaborate with the General Manager on team communication
- Track individual team member performance in memberships and customer service
- Support in hiring, onboarding, and training new YES Team members
Membership & Customer Relations
- Follow up with leads and intro offers through calls, texts, and emails
- Address failed payments, expiring offers, and membership inquiries
- Build relationships with members and promote long-term engagement
- Be a trusted resource for membership options and benefits
Operations & Inventory
- Complete opening, mid-day, and closing duties consistently
- Maintain accurate product inventory and ensure items are properly stocked
- Coordinate with leadership on drink and supply orders
- Lead monthly inventory audits alongside management
Energy Exchange Program Oversight
- Onboard and train Energy Exchange team members
- Ensure their shift responsibilities are met and integrated with YES Team support
- Step in when Energy Exchange staff is unavailable
Qualifications
- Strong leadership and communication skills
- Excellent customer service and interpersonal abilities
- Time-conscious, organized, and dependable
- Experience in a fast-paced, service-oriented role
- Passion for yoga, health, and wellness
- Comfortable with basic tech tools (MindBody, Sling, email, etc.)
- Weekend availability (minimum two weekends per month)
Additional Expectations
- Attend weekly leadership meetings
- Maintain a professional and positive demeanor at all times
- Adhere to Soul Yoga's culture of integrity, feedback, and gossip-free communication
- Provide two weeks' written notice for any extended time-off requests (4+ days)