The resource will serve as an XML Gateway Administrator. Provides ongoing technical support and maintenance of production and development systems and software products and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 1 basic troubleshooting.
Job Responsibilities - Implements medium to high-risk changes on Non-Production / Production systems
- Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure
- Resolves Level 1 incidents affecting the operation/availability of Non-Production / Production systems, through troubleshooting and implementing known fixes
- Deploys standard repeatable build outs of medium complexity
- Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions)
- Supports intermediate backup strategies and disaster recovery tests
- Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required
- Monitor and support the information technology and systems infrastructures.
- Perform root cause analysis, diagnostics, and monitoring on various production systems
- Troubleshoot and resolve moderately complex problems in an efficient manner with little to no supervision
- Work with internal teams to obtain an understanding of the applications the documentation requirements
- Effectively create and maintain relevant systems documentation and user guides
- Installs and maintains third-party tools
- Identifies opportunities for process improvements and works with team members to implement efficiencies
Minimum Skills and Qualifications: - Ability to navigate the Linux OS and use Linux commands
- Ability to support and troubleshoot MySQL database and replication functionality
- Understanding of the Basic Network Concepts
- Proven ability to work independently and as a team member
- Good communication (written and oral) and interpersonal skills
- Experience with coordinating with multiple teams to ensure changes are carried out accurately and successfully
- Good organizational, multi-tasking, and time-management skills
- Associate degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science, or a related field preferred
- 1-3 years of experience in information technology, systems administration, or other IT related field
Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.