About Company: When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest-growing companies in the extended stay market.
When you join our team, you will be welcomed with these great benefits.
Paid Time Off - Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.
Healthcare - There are a few options, We encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.
Room Discounts - Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.
Training - Absolutely we have brand training for each of our brands. Come and join the team.
Incentives - Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.
Rewardian - We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.
People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values.
Our
Core Values are at the root of our culture and sets us apart from the competition.
We Are All In - TEAM Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.
We Are Inspired - Service We are inspired every day to provide unparalleled service and care to all of our customers and stakeholders.
We Do The Right Thing - Integrity We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.
We Grow By Giving - Enrichment We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.
We Play To Win - Results We are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.
About the Role: The Guest Services Ambassador 1 plays a crucial role in ensuring that guests have a memorable and enjoyable experience at WSS Austin North Central. This position is responsible for providing exceptional customer service, addressing guest inquiries, and resolving any issues that may arise during their stay. The Ambassador will act as a liaison between guests and various departments, ensuring that all guest needs are met promptly and efficiently. By fostering a welcoming atmosphere, the Ambassador contributes to the overall reputation of the establishment and encourages repeat visits. Ultimately, the success of this role is measured by guest satisfaction and the ability to create a positive environment for all visitors.
Minimum Qualifications: - High school diploma or equivalent.
- Previous experience in customer service or hospitality roles.
- Strong verbal and written communication skills.
Preferred Qualifications: - Experience in a guest services or front desk role within the hospitality industry.
- Familiarity with reservation systems and hotel management software.
- Bilingual abilities to assist a diverse range of guests.
Responsibilities: - Greet guests upon arrival and provide them with information about the facility and services available.
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
- Respond to guest inquiries and concerns in a timely and professional manner, escalating issues as necessary.
- Coordinate with other departments to fulfill guest requests and ensure their needs are met.
- Maintain a clean and organized front desk area, ensuring all materials and resources are readily available.
Skills: The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Problem-solving skills are also crucial, as the Ambassador will often need to think on their feet to resolve guest issues promptly. Attention to detail is important for maintaining accurate records and ensuring that all guest requests are fulfilled. Preferred skills, such as familiarity with reservation systems, will enhance the efficiency of daily operations and improve the guest experience. Overall, a combination of these skills will enable the Ambassador to create a welcoming environment and contribute to the establishment's success.