Worksource Specialist 3

Salary : $49,116.00 - $66,012.00 Annually
Location : Snohomish County - Everett, WA
Job Type: Full Time - Non-Permanent
Job Number: 9
Department: Employment Security Department
Division: Workforce Services
Opening Date: 03/26/2025
Closing Date: 4/9/:59 PM Pacific

Description
The ideal candidate for this role will be deeply committed to supporting individuals from diverse backgrounds. They should excel in customer service, demonstrate exceptional communication and technical skills, and maintain a positive outlook even in challenging situations. The ideal candidate will also be highly adaptable, capable of adjusting to changing circumstances swiftly, while staying focused and minimizing interruptions.

This workforce development professional will support all WorkSource lines of business and is capable and ready to serve all WorkSource customers. The incumbent will provide direct services to job seekers and employers within the WorkSource Office. This position will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect job seekers to employers. This position is full-time non-permanent and is anticipated to last up to one year.
Duties

This position is responsible for ensuring the day-to-day availability and delivery of services in the WorkSource system in person and virtually of integrated services to job seekers, the delivery of services to employers and providing targeted customers through outreach. The integration of Workforce Services programs will include Labor Exchange and Reemployment, WorkFirst, SFS, Business Solutions, BFET, Veterans, Migrant Seasonal Farm Worker, WIOA and other relevant program services. Provide robust resource information in alignment with customer needs. Provide guidance and feedback to customers regarding federal, state, local and office policies; and procedures. Ensure ongoing support of agency performance and expectations to be successful in their role as a WorkSource Services Division employee. The expectation is to participate in a regionalization of services for our area, developing innovative ways to deliver services which will provide continuity to the area team, enhancing morale and staff job satisfaction.

Some of your daily tasks may include but not limited to:

• Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, review job readiness, employment barriers and customer needs; administer skills, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement.

• Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement. Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services.

• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training.

• Provide basic information on how to apply for unemployment benefits; direct UI customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.

• Provide basic information regarding how to apply for Paid Family Medical Leave (PFML); direct PFML customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.

• Develop individual employment service plans; and guide customers to effectively use plans in employment and training programs and services.

• Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, face-to-face).

• Record and maintain case notes, service plans, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems.

Qualifications

Required Qualifications:

A combination of education and/or relevant experience totaling at least six (6) years.

OR

One (1) year as a WorkSource Specialist (2) or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.

OR

A Bachelor's Degree AND two (2) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.
Education to Experience Equivalences:
Associate Degree = 2 years Bachelor Degree = 4 years Masters or Higher = 5 years
A Master's degree will substitute for one year of the required experience.

Additional Requirement of Employment:

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Paid Family Medical Leave
(PFML) Claim Information Review.

• Must be able to travel on a daily or weekly basis to provide services.

Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.
Supplemental Information

Why work with us?
Our drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact or or toll free , Washington Relay 711.
This organization participates in E-Verify
More than Just a Paycheck.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
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