About MSF USA Doctors Without Borders Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF's social mission.
Role Overview The Workplace Giving & Matching Gift Manager will be responsible for developing and driving external-facing engagement strategies for acquisition, cultivation, and upgrading of workplace giving individual donors to achieve revenue and retention goals. As a member of the Individual Giving & Strategic Philanthropy unit, this role will manage key external relationships with matching gift vendors, federated partners, and third-party aggregators (TPAs) specializing in workplace giving. This role will work closely with Data & Analytics and Development Operations to enhance data quality, ensuring accurate revenue attribution and giving trend analyses for workplace giving donors. The role will collaborate with internal stakeholders, including channel experts within Integrated Channel Marketing to effectively launch campaigns through workplace giving platforms such as Benevity. Additionally, they will collaborate with Corporate Partnerships, while overseeing MSF-USA's participation in related events. This role will stay current on workplace giving trends and best practices and maintain a network of peer nonprofits for benchmarking.
Department Accountabilities Prospecting Pursue strategic opportunities in coherence with MSF-USA's strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.
Donor Cultivation, Engagement and Management Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.
Fundraising Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.
Brand Positioning Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
Best-in-Class Fundraising Systems and Capabilities Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.
ROLES SPECIFIC OUTCOMES Donor Relationship Development (Prospecting) Develop and implement a donor contact plan to communicate and engage potential donors in relevant campaigns to build new relationships. Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate response.
Stakeholder Management Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
Marketing Execute a marketing plan for a particular product, service or specialty area while working within established marketing systems.
Fundraising Events Development and Design Coordinates event logistics such as scheduling, preparing materials, and liaising with vendors. Contributes to the creation of digital content for event promotion and assists in the ideation and planning of unique fundraising events. Supports preparation of business cases for innovative fundraising events.
Vendor Management Act as primary vendor liaison, directing activities and fostering positive and productive relationships. Respond to complex incidents and analyze performance against vendor key performance indicators (KPIs). Drive collaboration, accountability, and continuous improvements in process and performance.
Data Management Use data management systems to access specific information as and when required.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.
Complexity and Problem-Solving Skills - Serves as a recognized subject matter expert, adept at rapidly assessing complex situations, adjusting strategies and innovating to successfully navigate diverse scenarios.
- Demonstrates the ability to identify and understand key factors influencing donor decision-making, leveraging this insight to drive effective fundraising outcomes.
- Quickly and effectively builds trust and credibility with external stakeholders and donor organizations.
- Contributes to donor-centric solutions in collaboration with cross-functional teams to support MSF-USA's workplace giving and partnership strategy.
- Demonstrates grit, resilience, determination and optimism.
- Navigates challenges, drive initiatives forward, and maintain a solutions-oriented mindset in a dynamic fundraising environment.
BEHAVIORAL COMPETENCIES THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.
People Focus Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Global Perspective Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.
Cultivates Innovation Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.
Drives Results Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.
Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Values Differences Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.
Instills Trust Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Manages Ambiguity Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes . click apply for full job details