Workplace Experience Coordinator

Workplace Experience Coordinator
New York, NY (ONSITE)
5/22/2025 - 8/24/2025
Shift Times: 7:30am-4:30pm - Tuesday, Wed, Thursday (Part time based on busy office days)

Job Summary:
As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
Provides personal services to employees and guests such as a office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, cleaning, package and mail room assistance, and other services as needed.

RESPONCIBILITIES:
Displays a warm friendly, professional greeting to all those entering the property.
Answers telephone in friendly, professional manner.
Maintains accurate records of service requests and status.
Maintains records and logs of service requests and tracks their status.
Responds promptly with accurate and thorough information according to the specific request.
Arranges and confirms recreational, dining, and/or business activities.
Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
Follows security and emergency procedures as defined for the property.
Responds to emergency situations in a calm, efficient manner.
Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor.
Ability to assess circumstances, empathize and offer help.
Ability to calculate simple figures such as percentages.
Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
Good organizational skills.
Ability to work flexible work schedules based on office needs.

MUST HAVES:
Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience.
HS Diploma or GED required, Hospitality accreditations preferred.
Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.
Physical ability to assist. Able to lift 30 lbs.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.