Wireless Operations Analyst

San Antonio, Texas

 Syntricate Technologies
Apply for this Job
Required Skills:
  • Fulfill requests for wireless feature changes, program changes, service interruptions, cellular services, 3P access requirements, transfers of billing responsibility, porting lines to other carriers, etc.
  • Identifies and resolves technical issues in mobile apps on both iOS and Android platforms.
  • Collaborates with cross-functional teams to investigate and resolve mobile app problems.
  • Proficient in managing and configuring Intune for mobile devices management (MDM) and mobile application management (MAM) solutions for Intune Company Portal Experience.
  • Process orders for new client Wireless equipment including collecting mailing address and ordering/shipping the correct assets based on the employee role.
  • Perform executive support including in-person device set ups, answer questions regarding the proper use of client equipment, the client mobile applications and the client Wireless programs in accordance with established client policies.
  • IT Analyst will be responsible for researching and refreshing outdated devices providing an updated corporate device.
  • Ensures to educate corporate users on the compliance settings to protect corporate data on mobile devices.
  • Troubleshoots network connectivity and device functionality to ensure optimal customer satisfaction.
  • Provide customer support through Service Requests/Incidents.
  • Support and facilitate incidents towards Return to Service ( "RTS")
  • Monitor and coordinate to resolve system/application issues.
  • Support care, maintenance, and inventory of client wireless hardware assets.
  • Support and maintain Knowledge Management content.
  • Collaborate with other teams for resolve incidents.
  • Participate in weekly wireless team meetings/level set.
Date Posted: 14 May 2025
Apply for this Job
Show me similar jobs
Send me jobs by email