At Lumen Executive Group, we're committed to making wireless services accessible and affordable to everyone. Partnering with TruConnect and the Lifeline Program, we provide discounted mobile phone plans and services to low income individuals and families. As a growing company, we believe in empowering our community by offering solutions that keep people connected to what matters most. Our success is built on excellent customer service, and we're looking for a dedicated Wireless Customer Service Associate to join our team and help us continue delivering high quality sales.
We're seeking a Wireless Customer Service Associate who will work directly with customers, providing 100% face to face sales, and support, engaging with a purpose. As a part of our Wireless Customer Service Associate team, you will be the front line of customer interaction, helping individuals find affordable wireless solutions, assisting with Lifeline Program enrollment, and ensuring our clients have the resources they need to stay connected. If you're passionate about customer service and have a drive for sales, this is the perfect opportunity to grow your career as a Wireless Customer Service Associate.
Responsibilities as a Wireless Customer Service Associate include: - As a Wireless Customer Service Associate, you will provide exceptional wireless customer service in a face to face environment by understanding customer needs and recommending the best products and services.
- Assist customers with the Lifeline enrollment, ensuring they receive the appropriate discounts and support for affordable wireless connectivity.
- Drive sales by actively promoting wireless services and solutions to each customer.
- Answer questions,address concerns, and resolve any issues regarding products, services, or billing.
- Stay up to date with wireless products and services to offer knowledgeable recommendations to customers.
- Travel to different field locations as required, ensuring reliable transportation is available.
Requirements as a Wireless Customer Service Associate include: - Previous experience in sales or customer service, preferably in wireless or retail environments.
- Strong communication skills, with the ability to engage and build rapport with customers face to face.
- A passion for helping people and providing solutions that meet their needs.
- Knowledge of or willingness to learn about the Lifeline Program and wireless technology.
- Ability to work independently and manage your schedule in the field.
- Must have reliable transportation to travel to various field locations.
- A goal oriented mindset with the desire to meet and exceed sales targets.
- Ability to adapt in a fast paced sales environment and handle multiple tasks.