Position: Escalations Representative- Wire Investigations
- Address: 1525 W Wt Harris Blvd Charlotte Nc
Pay Rate: 18-20
Department - Wire Investigations
The Wire Investigation team services all inquiries for the bank as it relates to Wire Transfers sent in USD and FX currency for our Consumer/Commercial, Wholesale and Correspondent Bank clients. We respond to customer requests pertaining to post value wire transfers, such as amendments, cancellations, beneficiary claims non receipt, return of funds and unable to apply requests. These investigations are processed via the Pega and IntellITracs applications that support our Enterprise Wire Transfer and Global Wire Transfer applications. The requested contingent resources are needed as bubble staff to support additional inquiries received driven by the FED ISO constraints.
The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations. This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc. Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email.