Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedInXYouTube, and Facebook
Job Description:
Inviting applications for the role of Management Trainee, Wind Turbine Help desk Analyst.
Responsibilities:
Real time monitoring and response of Renewable Energy power generating assets.
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
Follow ROC procedures to drive standardized global practices
Proficiently communicate with internal and external customers via written and verbal communication
Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Additional Responsibilities:
Manage shift schedules for team members when there is callout by team members to the scheduled roster
Assigning and distributing the daily workload to specific employees based on role, skill and complexity of work
Provide first level of escalation support to the team in case of exception management
Co-ordination with client on any process change and driving the changes to process flow within the team
Co-ordinate with support groups like IT & Logistics to ensure there is business continuity at all times
Manage handover of shift, sharing and documenting any critical updates for the incoming shift and shift lead that impacts the operations
Qualifications we seek in you.
Minimum Qualifications
Excellent written and verbal communication skills
Ability to work independently
Excellent PC skills, experience using MS Office, MS Outlook, and Excel
Must be able to work variance shifts required for 24x7 operations
Preferred Qualifications/Skills:
Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programable Logic Controllers (PLC's)
Why join Genpact?
- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
- Make an impact - Drive change for global enterprises and solve business challenges that matter
- Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
The approximate hourly base compensation range for this position is $24 to $28 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity
Location-based Roles "Los Angeles, California based candidates are not eligible for this role. Schenectady, NY area candidates are eligible for this role only."
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.