Role: Wholesale Customer Service Associate
Company: Hari Mari
Location: Dallas, TX
Role Type: Full-time
Work Environment: In-office or at 3PL site - Monday, Tuesday, Thursday, Friday
About Us: Hari Mari is a leading lifestyle brand offering premium sandals, slippers, and footwear for men and women. Our commitment to comfort, style, and quality is matched only by our dedication to excellent customer experiences-from individual buyers to our growing network of retail partners.
Role Profile: We're looking for a highly organized and proactive Wholesale Customer Service Associate to support our wholesale accounts and ensure seamless order fulfillment, communication, and problem resolution. This role serves as the bridge between our sales, operations, and warehouse teams to ensure wholesale customers receive accurate, timely, and high-quality service.
This position is ideal for someone who enjoys being hands-on, solving problems, and creating positive experiences for business clients.
Key Responsibilities
- Process and manage wholesale orders from entry through fulfillment, ensuring accuracy and timely delivery.
- Collaborate closely with our 3PL warehouse to track shipments, troubleshoot fulfillment issues, and coordinate delivery schedules.
- Communicate regularly with the sales team to align on order priorities, account needs, and customer escalations.
- Support inventory management by monitoring stock levels, flagging discrepancies, and assisting with cycle counts.
- Maintain accurate and up-to-date customer account information and order records.
- Assist in coordinating returns, replacements, and claims for wholesale partners.
- Help document and refine customer service workflows and best practices.
- Provide occasional backup support to the Operations or Production team during peak seasons or product launches.
Qualifications
- 2+ years of experience in customer service, operations, logistics, or wholesale account support.
- Strong communication and relationship-building skills, especially in a B2B or retail environment.
- Detail-oriented with the ability to manage multiple priorities in a fast-paced setting.
- Proficient in Excel and comfortable navigating order and inventory management systems.
- Experience with NuOrder and NetSuite, 3PL communication, or wholesale platforms is a plus.
- Positive, collaborative attitude with a willingness to take initiative and solve problems.
Required Skills
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Ability to troubleshoot and resolve issues efficiently
- Proficiency in Microsoft Excel (basic formulas, sorting/filtering)
- Customer-first mindset and attention to accuracy
- Ability to work both independently and collaboratively
Preferred Experience
- Previous work in wholesale customer service or account management
- Experience in consumer goods, footwear, or retail logistics
- Familiarity with warehouse operations or working with 3PLs
- Understanding of EDI or B2B order portals
Key Performance Indicators (KPIs)
- Wholesale Order Accuracy Rate: 98%+
- On-Time Fulfillment: 95% of orders shipped within agreed timeframe
- Customer Response Time: Initial response to inquiries within 1 business day
- Issue Resolution Speed: Escalated issues addressed within 1 business day
- Account Satisfaction: Positive feedback from wholesale partners and internal sales team
Benefits
- $60,000 base salary plus bonus potential
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discount on Hari Mari products
- Opportunities for growth and professional development
To Apply: Please send your resume and a brief cover letter outlining your customer service and wholesale experience to Ryan Walls at with the subject line:
"Wholesale Customer Service Associate - Your Name "
Hari Mari is proud to be an equal opportunity employer and values diversity at all levels of the organization.