Job Summary Join our team as a Wholesale Club Retail Sales Associate and be responsible for executing customer loyalty programs and providing exceptional member service. We are looking for team members who are dedicated to ensuring a safe, positive environment for our members and each other, while upholding the club's high standards on a daily basis.
Major Tasks, Responsibilities, and Key Accountabilities - Promote and sell BJ's membership products to potential and existing members
- Deliver superior customer service to Members, handling membership inquiries, merchandise returns, and other related queries
- Resolve member concerns in a courteous and timely manner, escalating issues when necessary
- Assist with Buy Online and Pick Up In Club orders for members
- Perform other duties as assigned, including working in other departments as needed
Qualifications - Prior front line/customer service or previous sales experience preferred
- Results-driven with proven success in goal achievement
- Basic math and computer proficiency preferred
Environmental Job Conditions - Most of the time is spent frequently remaining in a stationary position on hard surfaces
- Requires occasional lifting of objects up to 30 pounds
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises