White Glove Desktop/Deskside Support Technician

Company Description

We're looking for a friendly and reliable White Glove Desktop/Deskside Support Technician to provide Desktop support for three upscale long-term care facilities located close to one another. If you're great with technology, enjoy helping people, and want to work in a supportive and welcoming environment, this is the perfect role for you.

Job Description

What You'll Do

• Desktop and Hardware Support:
  • Set up, configure, and troubleshoot desktops, laptops, and peripherals.
  • Handle very basic desktop and hardware issues with care and precision.
• Application Assistance:
  • Provide support for software and applications (we'll train you on the details).
  • Make sure users are comfortable and confident with their tech tools.
• Printer Support:
  • Install and maintain printers.
  • Solve common printing issues to keep things running smoothly.
• Occasional A/V and Access Control Help (Bonus):
  • Assist with A/V conferencing setups and troubleshooting (nice to have but not required).
  • Knowledge of access control and camera systems is a plus, but we're happy to teach.
• Travel Between Locations:
  • You'll rotate between three nearby facilities on different days (so having a car is a must).
• Customer-Focused Service:
  • Deliver exceptional, hands-on support with a "can-do" attitude.
  • Be approachable, helpful, and easy to work with - we value great people skills.

Qualifications

What You'll Bring

• Some experience with desktop support and troubleshooting.
• A willingness to learn - especially for application support (we'll guide you).
• Strong communication and interpersonal skills - helpfulness is key.
• A proactive approach to solving problems and keeping users happy.
• Reliable transportation to travel between nearby locations.

Additional Information

What We're Offering

• Great Pay: Very competitive compensation.
• Fantastic Benefits:
  • Medical, dental, vision, and life insurance.
  • Matching 401(k).
• Generous Time Off: Lots of PTO, holidays
• A Great Work Environment: Supportive team, positive atmosphere, and a chance to make a real difference.

If you're someone who loves technology, enjoys helping people, and thrives in an environment where your work is appreciated, we'd love to hear from you.