It's fun to work in a company where people truly BELIEVE in what they're doing.
We're committed to bringing passion and customer focus to the business.
Duties: - Ensure that department goals are communicated, understood, and by hourly team members at the beginning of their shift.
- Coordinate tasks to ensure that the restaurant runs efficiently and follow-up.
- Work with management to ensure that newly hired hourly team members receive proper training.
- Counsel hourly team members on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed.
- Listen to team members' suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions.
- Work with management to ensure that hourly team members have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, inventory, etc.).
- Ensure that team members are continually and properly trained on all aspects of their job.
- Work with management to ensure that team members clearly understand the positional roles, responsibilities, and performance expectations.
- Address guest concerns, requests, or issues either individually or by enlisting the help of management or other team members.
- Give constructive feedback to team members to help them continue to improve at their job.
- Act as a "bridge" between management and hourly team members to facilitate restaurant operation (e.g., keep managers apprised of hourly team members' activities, issues, challenges, etc.).
- Collaborate with management to develop and carryout ideas and procedures to continuously improve team performance.
- Enforce compliance with company and mandated standards (e.g., safety, OSHA, department-specific procedures, SNHD regulations).
- Work with management to recognize and celebrate hourly associate performance contributions (e.g., department-specific recognition programs).
- Manage basic human resource issues/concerns of hourly team members enlisting the support of management as needed (payroll, work hours, etc.).
- As an hourly team member's first point of contact, provide fair and consistent assistance.
- Conduct day-to-day shift supervision and oversee restaurant operations (e.g. assign positions, coordinate breaks, manager checklist completion, counting safe, etc.).
- Serve as an individual contributor and department role model by performing technical or functional job duties (e.g., accounting, food preparation, room preparation, sanitation standards).
- Assist in working toward positive financial results through waste control, labor control and guest satisfaction.
- Assist in maintaining a highly motivated and well-trained staff.
- Maintain a safe and sanitary work environment for all team members and guests.
- Be on the floor during entire meal period and ensure adequate coverage (except during your breaks).
- Ensure that only a quality product is being served.
- Ensure all side work is done as required.
- Monitor uniform standards with yourself and team members to include health cards.
- Continually inspect all areas of the venue to ensure any/all maintenance tasks get communicated to management and completed.
- Set the example and enforce the standards of honesty, integrity, respect and teamwork.
- You worked hard to get here, now work hard to keep your position.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.