Job Description Job Description
Competitive pay with generous monthly commissions and bonuses. iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.
Position Overview: Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery. Must have high energy and be ready to attend to guests immediately upon arrival. The Recovery Specialist is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, marketing through social media and attending community events. The Recovery Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center.
The Health and Wellness Specialist should be action oriented, customer service driven, ambitious, cultural fit, upbeat, confident, honest, detailed and goal oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.
Qualifications: - Ability to work a minimum of 20-40 hours per week part time or full time on a flexible schedule including evenings and weekends.
- Ability to work in a dynamic upscale organization.
- Exceptional time management skills, good judgment, and the ability to multi-task.
- Strong customer service skills, motivated and respectful, with a demonstrated ability to be coached by management.
- Well-developed interpersonal skills to communicate effectively with peers, managers, and customers.
- Understanding of sales goals and operations processes.
- Computer knowledge including, but not limited to, point-of-sale system, Microsoft office, and scheduling systems.
- Ability to book, reschedule, and cancel reservations utilizing our POS system.
- A strong understanding of the social media space, and ability to create content.
- Ability to maintain high standards of cleanliness including laundry throughout your shift.
- Computer knowledge including, but not limited to, point-of-sale system, intranet, Microsoft office, and payroll system.
- Ability to pass a number of iCRYO service exams following your initial training.