Web Product Manager

Job Description:

H&R Block, the world's leader in tax preparation services, is looking for a talented Web Product Manager who will work across our digital web properties to deliver outstanding online experiences for customers that drive enterprise business results. In this exciting role, you will own & execute web strategies and collaborate with a cross-functional team to deliver best-in-class web experiences.

As a Web Product Manager, you will:

• Brainstorm, recommend, and implement web marketing plans and programs designed to meet business goals, including growing revenues, clients, and profitability.

• Work with cross-functional squads of UX, SEO, IT, Content, and other key stakeholders to ensure projects meet strategic objectives, timelines and incorporate web best practices.

• Analyze key performance metrics, propose and implement product and test and learn programs to improve and optimize websites.

• Identify key stakeholders, assumptions, and constraints to support gaining alignment and meeting project timelines, and quality metrics; devises alternatives to overcome obstacles and mitigate risks.

• Draft and coordinate project briefs and gather requirements for internal and/or outside vendors for the development of digital experiences across H&R Block web properties.

• Review design documentation with development teams and QA and gains approvals for creative deliverables from legal, SEO, and business leaders.

• Support successful execution of projects from initiation to implementation, communicates effectively, and works with a sense of urgency.
• ?Measure & analyze digital experiences for optimization opportunities.

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

• An Introduction to formal product management methodologies

• An understanding of key performance metrics to identify strengths and opportunities

• Experience devising and managing A/B and multivariate tests in production-level environments

• Experience working with web development teams

• Experience working with cross-functional marketing team

• Basic understanding of HTML coding

• Experience using the Adobe suite of products including Adobe Analytics and Workfront

• Bachelor's degree in business or marketing or combination of education and work experience

• Minimum of 3 years' relevant web production/project management experience

• A strong customer-first mindset

• Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences

• An ability to discuss technical projects at a high-level with squads and understand design implementation and impact

• Strong project management and organizational skills to balance multiple projects a different points of development

• Ability to balance priorities between various product/business customers

• Growth mindset: Flexible, friendly, can-do attitude

• Strong EQ: Ability to establish and nurture relationships with team members and stakeholders

• Ability to work in a fast paced, ever-changing environment