We are seeking a dedicated and experienced Warranty Manager to oversee and manage all aspects of the Warranty Department for assigned communities. The ideal candidate will ensure that all services are managed and documented in accordance with company policies and procedures.
Responsibilities:
- Ensure policies and procedures are in place
- Meet with homeowners and trades to resolve issues
- Attend management meetings
- Review service reports and provide corrective actions
- Represent the company favourably
- Monitor department budget
- Set performance goals
- Coordinate staffing for emergencies
- Liaise between team members, contractors, and homeowners
- Monitor and resolve warranty service issues
- Travel between job sites
- Review industry practices
- Manage warranty service requests
- Communicate recurring issues to senior management
- Follow up with homeowners
- Inspect and maintain model homes
- Report high-level warranty issues
Required Skills and Abilities:
- Read and interpret construction documents
- Effective communication skills
- Manage multiple priorities with strong attention to detail
- Commitment to integrity and company values
- Professional appearance and manner
- Experience in construction-related tasks
- Knowledge of warranty programs
- OSHA certification required
Additional our client is recruiting for a Warranty Coordinator and Warranty Technician, if you believe you are suitable for any of these roles then please apply today.