Join Fox Powersports Grand Rapids as a Full-Time Warranty Administrator and immerse yourself in a dynamic, high-energy environment where your problem-solving skills will shine. Located in Wyoming, MI, this onsite position offers an exhilarating opportunity to play a vital role in ensuring customer satisfaction and product excellence. Collaborate with a passionate team that embodies our core values of integrity and empathy, working together to deliver exceptional service. Your contributions will directly impact the adventure-filled journeys of our customers, aligning with our customer-centric mindset. Embrace the thrill of working in an enthusiastic atmosphere that champions teamwork and celebrates achievements.
As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Ready to jump into an exciting career that combines your love for powersports with a commitment to excellence? Apply today and join a workplace where fun and professionalism thrive.
A little about Fox Powersports Grand Rapids As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.
Are you excited about this Warranty Administrator - Powersports job? As a Warranty Administrator - Powersports at Fox Powersports Grand Rapids, your day-to-day responsibilities will involve managing warranty claims with precision and attention to detail. You will review and process warranty submissions, ensuring all documentation is accurate and complete while adhering to company policies. Collaborating closely with service technicians, you'll facilitate communication to resolve customer issues efficiently.
Expect to track and analyze warranty trends, identifying opportunities for improvement in processes. Maintain organized records and provide exceptional customer service through empathetic communication, enhancing the overall customer experience. You will also participate in team meetings, sharing insights and collaborating to uphold our standards of excellence and integrity.
Embrace the opportunity to become an invaluable part of a forward-thinking team dedicated to delivering high-performance solutions in the powersports industry.
Are you the Warranty Administrator - Powersports we're looking for? To thrive as a Warranty Administrator - Powersports at Fox Powersports Grand Rapids, you'll need a blend of essential skills and a proactive mindset. Proficiency in processing and submitting manufacturer warranty claims is critical, ensuring compliance with all regulations. Effective collaboration with service advisors, technicians, and parts personnel will help guarantee that warranty documentation is thorough and accurate.
Exceptional customer communication is vital-keeping customers informed during their service enhances their experience and builds trust. You should be comfortable with administrative tasks, including filling out repair orders and cashiering, with strong PC skills being a significant advantage. An outgoing, personable, and approachable demeanor paired with a clear speaking voice will foster positive interactions within the team and with customers.
While service experience is helpful, it is not a requirement; we believe in training the right candidate who is ready to embrace this exciting opportunity. A high school diploma or GED is required.
Knowledge and skills required for the position are:
- Accurately process and submit manufacturer warranty claims, ensuring full compliance.
- Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete.
- Keep in contact with customers while service is being done.
- Filling out repair orders.
- Cashiering customers.
- Able to assist with administrative tasks as necessary - PC skills are a plus.
- High School graduate (or GED)
- Service experience is helpful but not necessary. We will train the right person.
Our team needs you. If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck.