Warehouse & Customer Service Associate

Job Details

Level
Entry

Job Location
Miami RSC - Miami Gardens, FL

Position Type
Full Time

Education Level
High School/GED

Travel Percentage
None

Job Shift
Normal Business Hours

Job Category
Indirect Labor - IDL

Description

Warehouse & Customer Service Associate

Regular Position, Full Time

Vantage Elevation

If you are a leader who has experience successfully championing and delivering positive cultural change, then keep reading. We are searching for a result-oriented Warehouse & Customer Service Associate to join our Vantage Team.

About Us

Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.

Vantage is seeking a motivated Warehouse & Customer Service Associate who will be responsible for serving customers and performing warehouse operational duties in Vantage's Regional Service Center (RSC) in Miami Gardens, Florida. Vantage has established RSCs in key geographies around North America to serve the elevator industry with convenient availability of Vantage's products and outstanding customer service and technical support. Our ideal candidate will be instrumental in maintaining accurate inventory and organization within the warehouse and will be a customer service superstar to support customer orders and inquiries.

Requirements

We are searching for a candidate with:

• Possess a High School Diploma or GED Diploma.
• Demonstrate proficiency in using Microsoft Office products (Word, Excel, Outlook, etc.).
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Show high flexibility and adaptability to changing tasks and priorities.
• Exhibit strong teamwork skills and work effectively with others.
• Operate a forklift safely and efficiently as required.
• Perform physical labor tasks, including lifting and moving inventory as needed.
• Bi-lingual in Spanish is preferred to communicate with a diverse team and customer base.
• Communicate clearly and professionally with team members and clients.
• Manage time effectively to meet deadlines and maintain productivity.

Duties and Responsibilities

Warehouse Management

• Accurately fill customer orders from pick lists.
• Receive all inventory into RSC location.
• Accurately cycle count inventory at RSC location.
• Manage and maintain appropriate inventory levels.
• Place orders for inventory as needed.
• Maintain organized and clean warehouse operations.

Customer Service

• Respond to telephone inquiries.
• Assist customers in part identification.
• Person is responsible for learning part numbers and their functions.
• Produce and send quotations to customers for replacement parts.
• Responsible for entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.
• Establish and maintain consistent procedures for customers to receive their orders in a timely manner.
• Report order status to customers.
• Be responsible for maintaining a list of money and checks given to us by customers.
• Be responsible for scanning all paperwork generated for the day into our system.
• Process Returned Material Authorizations (RMA) when necessary.
• Provide the best customer service available.

A typical day may include:

• In this role you will collaborate with all departments at Vantage and some customers to adhere to Vantage safety protocols, support warehouse housekeeping, mange inventory, submit orders, pack, crate, and load shipments, and participate in other duties as assigned. You will be in a general warehouse and office environment for this role.

Benefits of Working With Us

• Compensation for Miami Gardens, Florida Applicants: $19.00 - $23.00 per hour
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non-Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• and more.

Position Details

• Full time
• Day shifts, generally 7:30 AM - 4:00 PM
• Based in Miami Gardens, Florida
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read?

If you're excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.