Summary:
The Operations Coordinator supports various departments within Operations, ensuring the accurate, timely, and safe handling of incoming and outgoing inventory. This includes Returns, B-Stock, Liquidation, Customer-Owned Inventory (COI), Life Cycle Management (LMC), Buy & Hold (B&H), and providing administrative support for Shipping.
Key Areas of Responsibility:
- Provide administrative support to various functions in the Distribution Center.
- Process daily inventory and forward to designated areas: restock, vendor returns, B-Stock, installs, and customer refusals.
- Collaborate with TSM, Sales, and Shipping to adjust freight options on orders to meet customer and operational needs.
- Inspect and test hardware for cosmetic and functional defects; send products with operating systems to repair if under warranty.
- Match specifications to the appropriate part and model numbers for desktops, laptops, servers, and related peripheral devices using AS400 and SPS platforms.
- Work with the Account Manager on missing parts, enrolled or locked units to increase recovery and prevent items from going to scrap.
- Process Customer-Owned Inventory same day and communicate discrepancies to appropriate stakeholders.
- Process Buy & Hold orders within a 48-hour timeframe to meet customer deadlines.
- Collaborate with Inventory Control to resolve stock discrepancies and maintain high inventory accuracy.
- Provide order status updates to Sales as needed.
- Release and sort batches hourly to meet customer and carrier deadlines.
- Move pallets using a pallet jack or Material Handling Equipment (MHE).
- Follow Preferred Methods and Safety Guidelines.
- Rotate through Returns and Mailroom departments, performing various functions including housekeeping.
- Assist other areas of Operations, including cross-department functions, for training and operational purposes.
Education and/or Experience Qualifications:
- High School diploma or equivalent.
- Previous general warehouse experience.
Required Qualifications:
- Proficient in Microsoft Office applications.
- Solid time management skills and attention to detail.
- Ability to balance competing priorities and adapt to changing business needs while meeting deadlines.
- Strong verbal and written communication skills, effectively interacting with all stakeholders.
- Comfortable working in a warehouse environment with fluctuating temperatures, noise from conveyors and forklifts.
- Ability to lift up to 50 lbs. (team-lift for anything above 50 lbs.).
- Ability to perform 8 or more hours of standing, bending, lifting, walking, and carrying products.
Preferred Qualifications:
- Experience with AS400 and SPS.
- MHE certified.