What We're Looking For: We are seeking a motivated advisor to take our Service Department to the next level.
What We Offer - Ongoing professional training
- Flexible scheduling
- Medical & Dental
- 401(k) Retirement
- Paid Vacation
Responsibilities - Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications - Strong focus on providing excellent customer service.
- A high school diploma is required.
- Automotive Service experience preferred 3-5 years