VP of Operations

Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel.

We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals.

Benefits We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan.

This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL.

These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Vice President of Operations will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as needed.

What this role is:

The Vice President of Operations at Stellar MLS is a key executive leader responsible for overseeing and optimizing the company's operational functions. This role ensures efficient execution across departments, aligns systems and processes with strategic goals, and drives cross-functional collaboration to improve performance and customer satisfaction.

Reporting directly to the Chief Operating Officer, the VP of Operations brings strong systems thinking, leadership, and change management capabilities to support Stellar MLS's ongoing success and evolution.

What you will do:

This is a salary, exempt, full-time role. Your essential duties and responsibilities will consist of:

• Lead and manage daily operations across the Project, Customer Relations and Training departments.
• Champion process improvement and organizational efficiency initiatives.
• Collaborate with executive leadership to implement strategic initiatives, modernization efforts, and operational scaling strategies.
• Oversee vendor and technology partner relationships across all operational domains (e.g., Salesforce, MLS Database, Ancillary Services, etc.).
• Ensure organizational readiness for new product and platform rollouts, including staff training and adoption plans.
• Develop, manage, and monitor operational KPIs and performance dashboards and assist teams with developing smart goals.
• Ensure compliance of company-wide operational policies, SOPs, and best practices.
• Lead contingency planning, risk mitigation, and crisis response for operational areas.
• Provide leadership through regulatory changes, including NAR policy updates and evolving market models.
• Support legal, compliance, and technical teams to ensure operations meet contractual and industry standards.
• Liaise with legal counsel as needed (contract management, rules and regulation updates, etc.).
• Ensure compliance with all relevant local, state, and federal laws and regulations, as well as industry-specific guidelines including those issued by the National Association of Realtors (NAR).
• Enhance member and customer satisfaction by refining service delivery, operational workflows, and customer support systems; implement mechanisms for incorporating customer feedback into operational improvements.
• Lead the development and monitoring of department budgets and forecasts, ensuring cost-effective operations while identifying opportunities for cost savings.
• Develop and maintain business continuity and crisis management plans to protect the integrity and continuity of operations during disruptions.
• Represent Stellar MLS at industry conferences, public events, and with external stakeholders to strengthen partnerships and enhance organizational visibility.
• Be able to deliver messages to the entire staff and individual departments.
• Able to run staff/manager/board meetings when necessary.
• Other responsibilities as assigned.
• Some weekend and after-hours work may be required.
• Travel will be required to attend necessary meetings.
• Able to run initiatives and projects from inception to completion for departments and sponsor projects.
• Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function.
• Cross-training for other departmental functions is expected and required.
• Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida).

Leadership Competencies:

• Strategic Execution - Translates vision into actionable plans that enhance systems, processes, and team outcomes.
• Operational Agility - Adapts quickly to change, prioritizing responsiveness and resilience.
• Cross-functional Influence - Collaborates effectively with other departments to drive aligned decision-making.
• Change Management - Leads Transformational efforts with structure, empathy, and impact.
• Data-Driven Leadership - Uses metrics, dashboards, and business intelligence to guide strategic decisions.

Who we need:

To succeed in this role, the Vice President of Operations will need a particular skill set. For this position, those include:

1. Other Essential Skills

• High emotional intelligence and proven ability to lead through influence and able to have difficult conversation.
• Exceptional written and verbal communication, as well as listening and interpersonal communication skills.
• Comfortable operating in fast-paced, high-changing environments and able to meet deadlines.
• Must have excellent presentation skills.
• Regularly keeping up with industry news, trends, changes.
• Always maintain professionalism in a fast-paced, changing environment.
• Expertise in vendor negotiation, contract execution, and operational governance.
• Familiarity with new product launches and go-to-market operational planning.
• Require minimum supervision.

2. Essential Physical Skills

• Acceptable vision and hearing (with or without correction)
• Bending on occasion and lifting up to approximately 20 pounds occasionally
• Standing and walking approximately 2 or more hours a day
• Talking and sitting for long periods of time, approximately 8-10 hours a day
• Writing and/or typing for long periods of time, approximately 8-10 hours a day

(Reasonable accommodations will be made for otherwise qualified individuals with a disability).

3. Education, Certifications, and Software Skills

• 5+ years in senior operations roles; experience in technology-enabled or service-based organizations preferred.
• MLS, Protech, or real estate industry experience is a strong plus.
• Demonstrated success in managing complex programs and leading multi-team efforts.
• Bachelor's degree or related experience equivalent is preferred.
• Experience in enterprise-wide technology implementations strongly preferred.
• Completion of CMLX 1 and 2 within the first two years.

What you need to value:

The Vice President of MLS Services must embody these core competencies:

• Drive For Results - An ambitious drive to set, meet and exceed stretching goals.
• Personal Leadership - The ability to engage and inspire others to work together towards common goals.
• Innovation - The drive and ability to generate and use ideas to improve business results.
• Customer Focus - The drive and ability to deliver exceptional services to customers and colleagues.
• Building Relationships - Building and sustaining relationships, internally and externally, for the benefit of Stellar MLS.

At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.

We are an Equal Opportunity Employer/Drug Free Workplace

E-Verify Participant

PI1c3f1ee2498c-6766