A privately owned real estate investment and management company with a 25+ year record of growth is seeking to hire a Vice President of Operations (VP) to oversee its national portfolio of high-end self-storage properties.
With a focus on customer service and efficient operations, candidates with experience from a range of real estate product types and from adjacent consumer businesses that share elements with self-storage, such as multi-site, heavy capex, customer focused businesses will be considered. Self-storage experience is valued but not required.
ROLE
The VP will drive financial performance of the portfolio of 50+ self-storage sites and lead the property management function. He/she will develop policies, procedures, and provide direct leadership to the property management team, and build a culture of responsibility, innovation, customer service, and transparency. The VP will establish and communicate best standards for operational, financial, and service excellence and create programs and strategies that facilitate consistent, high-level performance at all properties within the portfolio.
As a company leader, the VP will work with senior leadership and the property management team to refine and implement the firm's approach to property operations. This role requires extensive travel to the field locations and 1-2 days per week on-site in the company's East Bay headquarters.
LOCATION
San Francisco, East Bay area plus travel.
QUALIFICATIONS
- 10+ years of work experience in property management, with a focus on multi-property, multi-tenant portfolios, such as retail, hospitality, self-storage, or multi-family.
- Bachelor's Degree required. Relevant training/certification in the property management field a plus.
- Strong background and understanding of the day-to-day operations of commercial real estate operations. Ideally 5+ years of demonstrated success in a Vice President or Director-level operations role and will ideally bring a breadth of operating experience from managing high-quality multi-tenant properties in multiple US markets.
- In-depth knowledge of yield management, marketing and pricing platforms; experience using best practices and key performance indicators in property operations as well as a high level of customer service; knows how to adopt, innovate and create change in organizations using technology and best practices.
- Experience leading at least a regional, if not a national, property portfolio.
- Proven ability to hire, retain, motivate and hold accountable seasoned teams.