VP, Customer Success Americas

VP, Customer Success Americas

About the Company

Innovative provider of identity & access management (IAM) solutions

Industry
Computer Software

Type
Privately Held, VC-backed

Founded
2002

Employees

Funding
$26-$50 million

Categories

• Information Technology & Services
• Technology
• Identity
• Identity Management
• Security
• Government
• Software
• Fitness
• Dating
• Weddings

Specialties

• customer iam
• multi-factor authentication
• access security
• single sign-on
• federated identity management
• mobile identity security
• api security
• social identity integration
• identity & access management
• saml
• oauth
• openid
• ws-federation
• ws-trust
• mfa
• multi factor authentication
• single sign on
• identity and access management
• identity security
• sso
• passwordless
• zero trust
• account takeover fraud
• cloud iam
• identity orchestration
• identity proofing
• decentralized identity
• idaas
• identity verification
• and identity
• credentials and access management (icam)

Business Classifications

• B2B
• SAAS
• Enterprise

About the Role

The Company is seeking a VP of Customer Success for the Americas region. The successful candidate will be responsible for the long-term sustainability and profitability of the company's customers, leading initiatives to ensure success at every stage of the customer journey. This role involves strategic leadership of the customer success department, developing and executing customer success approaches, and implementing a customer-first philosophy across the organization. The VP will also be tasked with enabling desired customer outcomes, managing customer relationships, and driving the expansion of the customer partnership. Applicants must have a minimum of 10 years' experience as a customer success leader, with a proven track record of performance and revenue goal achievement. Key skills and competencies include strong persuasion, diplomacy, and emotional intelligence, as well as a deep understanding of software businesses and expert communication skills for C-level interactions. The role requires a strong analytical and goal-oriented mindset, advanced business experience, and the ability to create and implement strategies that drive business growth. The VP will be expected to manage a team, contribute to team structures, and foster a culture of collaboration and learning within the customer success department.

Hiring Manager Title
SVP, Customer Success

Travel Percent
Less than 10%

Functions

• General Management
• Operations
• Strategy