Location: Irvine, CA (Onsite) Type: Full Time Salary Range: $60,000 - $125,000
As our Service Advisor, you're one of the most important team members at
Norm Reeves Volkswagen in Irvine. You're responsible for creating a super
Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their
Norm Reeves experience. This role is a great way to kick start your career with us.
What You'll Do: - Greet guests as they arrive in the Service drive
- Commuicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You'll Need: - Previous experience as a Service Advisor in a dealership setting
- 2-3 years of experience required
- Volkswagen experience a plus
- A valid driver's license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
What We Offer: - Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself - Tuition Reimbursement
- Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching
- Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.