Voice Technician with Security Clearance

GCyber is seeking a Voice Technician to support a high profile DISA customer. As a Voice Technician, you will support and maintain the voice communication systems. As a Voice Technician, you will: Configure, maintain, and troubleshoot voice communication systems (ISDN, VoIP, VoSIP, teleconferencing) to ensure high availability and service quality. Apply DoD processes and standards to maintain compliance with security and operational policies. Provide exceptional customer support, resolving issues in a high-visibility environment and ensuring user satisfaction. Conduct troubleshooting and problem analysis, identifying root causes and implementing effective solutions for voice system issues. Maintain accurate and detailed documentation of voice system configurations, changes, and troubleshooting steps, contributing to the knowledge base and operational continuity. Collaborate with IT and network teams, staying current with emerging technologies to improve system performance and reliability. Minimum Qualifications and Experience: Active DoD Secret security clearance Bachelor's degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience. 3+ years of related Voice Technician experience 3+ years of related IT/Telecommunications experience working within the DoD Environment One or more relevant telephony certifications from recognized institutions such as Avaya, Nortel, AT&T, or equivalent.