VIP Guest Experience Manager

Grow with us

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.

We have an opportunity for a service-minded VIP Guest Experience Manager to lead and inspire our great-natured service team at Harriet's Rooftop. It's a role in which you'll be constantly interacting with guests, whether you're welcoming them from across an ocean or just around the corner. And you'll be teaching others to do the same, so leading by example is everything in this role.

If you love to customize opportunities and experiences for guests above and beyond operational standards, this might just be the role for you.

About you

Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.

Food and Beverage management experience

Excels at communication, both verbal and written.

Able to meet the demands of a 24hr business

Is flexible and willing to meet the demands of a 24-hour operation.

Prior experience in a quality luxury hotel brand.