VICE PRESIDENT OF OPERATIONS
POSITION SUMMARY:
The Vice President of Operations is responsible for leading and providing operational oversight of assigned YMCA branches and programmatic areas. They will provide cause-driven leadership in Association membership, program development, community engagement, leading and developing associates and volunteers, fiscal management, fundraising, facility and equipment stewardship, and community relations.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS
- Articulate and champion the mission, values, vision, and Association goals to the branch executive directors, branch staff, board members and community.
- Support all policies related to employees that provide membership/programmatic experience.
- Provide leadership and create an environment that fosters staff and participant retention.
- Maintain the safety of all members, program participants, and staff by identifying and correcting risk situations.
- Continually evaluate programming, pricing, facilities, and service delivery to achieve high levels of satisfaction.
- Plan, control, and manage operating costs and expenses.
- Utilizes business intelligence metrics to improve operational results.
- Continually assess performance of branch leadership and create developmental plans and actions that drive career growth.
- Maintain legislative and administrative relationships, ensuring that the Y's work and service delivery impact is well understood.
- Understand the political and regulatory landscape to assist with service delivery formation, including ongoing working relationships.
- Collaborate with human resources regarding hiring, corrective action and termination decisions, performance evaluation and monitoring, coaching and development, training, and professional development.
- Work with leadership in the development of the organization's annual budget.
- Identify opportunities for fundraising by cultivating and building relationships with branch volunteers, community leaders, and staff.
- Enhance knowledge and skills through continuous education and training.
- Other duties as assigned.
LEADERSHIP COMPETENCIES:
- Functional Expertise
- Program/Project Management
- Quality Results
- Emotional Intelligence
QUALIFICATIONS:
- Bachelor's degree in related field with 5-10 years of unit-level executive experience or equivalent combination of education and experience.
- Demonstrated success in managing unit operations (preferably $6 million or greater), and staff and board development.
- Demonstrated experience in accelerating performance and managing talent to support growth and elevate results.
- Excellent communication skills.
- Experience with public speaking.
- Strong interpersonal, verbal, written, and organizational skills.
- Strong collaboration skills.
- Exhibit strong leadership skills; possess a passion for building and maintaining a culture of service delivery excellence.
- Must have high ethical standards and maintain strict confidentiality.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee needs sufficient strength, agility, and mobility to perform essential functions and to safely supervise program activities.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
- Current driver's license and access to reliable vehicle for transportation.
- Occasional travel, both local and national, may be required.
Salary Range: $99,783 - $124,729