Vice President of Operations and Revenue

Vice President of Operations and Revenue - Quality Exterior Group

Location: Austin, Texas

Reports To: Chief Operating Officer (COO)

Summary:

Emory Oak Partners is an entrepreneurially-minded, operationally-focused, technology-driven private equity firm focused on outsized risk-adjusted returns by reimagining service companies.

We are seeking an experienced and talented Vice President of Operations and Revenue to lead the newest in our family of service companies, Quality Exterior Group (QXG). This individual will report directly to the Chief Operating Officer.

The Vice President of Operations & Revenue is a critical leadership role responsible for overseeing and optimizing all operational aspects of Quality Exterior Group's service delivery and driving revenue growth. This individual will ensure the efficient, effective, and high-quality execution of all services, including pressure washing, window cleaning, patio & pool deck cleaning, tile & grout cleaning, natural stone cleaning, gutter cleaning, parking garage cleaning, exterior porter services, and parking lot sweeping. The role encompasses the development and implementation of comprehensive sales, marketing, and customer success strategies to maximize market share and revenue. The VP of Operations & Revenue will play a key role in driving operational excellence, enhancing customer satisfaction, and supporting the company's growth objectives.

This combined role demands a strategic and results-oriented leader capable of integrating operational excellence with revenue generation to drive significant growth and profitability for Quality Exterior Group in all serviceable markets ensuring alignment with Emory Oak Service Co. Holdings.

What You'll Do

I. Operations:
•   Operational Leadership and Management:
•   Develop and implement operational strategies and plans that align with the company's overall goals and objectives.
•   Oversee the day-to-day operations of all service lines, ensuring smooth and efficient service delivery.
•   Identify opportunities for operational improvements and implement best practices to enhance efficiency, productivity, and profitability.
•   Collaborate with the executive team to develop and manage budgets, resource allocation, and performance metrics.
•   Stay abreast of industry trends and advancements in exterior cleaning technologies, techniques, equipment and methodologies.
•   Manage and mentor operations managers and field teams across all service lines.
•   Foster a positive and productive work environment that encourages teamwork, accountability, and professional growth.
•   Oversee recruitment, training, and performance management of operational staff.
•   Ensure adequate staffing levels and resource allocation to meet service demands generated by sales efforts.
•   Service Delivery and Quality Assurance:
•   Establish and maintain high standards for service quality and customer satisfaction across all service lines.
•   Develop and implement quality control processes and procedures to ensure consistent and exceptional service delivery.
•   Monitor service performance and address any issues or areas for improvement.
•   Ensure compliance with safety regulations, environmental standards, and company policies.
•   Resource Management and Optimization:
•   Manage and optimize the utilization of equipment, supplies, and other resources to maximize efficiency and minimize costs.
•   Oversee the maintenance and repair of equipment to ensure operational readiness.
•   Negotiate and manage relationships with vendors and suppliers.
•   Safety and Compliance:
•   Champion a strong safety culture within the operations team.
•   Ensure all operations are conducted in compliance with relevant safety regulations and company safety protocols.
•   Oversee safety training and incident management.
•   Adhere to all OSHA related mandates and requirements.
•   Performance Monitoring and Improvement (Operations Focus):
•   Develop and track key performance indicators (KPIs) to monitor operational performance (e.g., on-time service rates, project completion times, resource utilization).
•   Analyze operational data to identify trends and insights that can inform strategic decision-making and areas for improvement.
•   Continuously evaluate and refine operational processes to enhance efficiency and scalability to support revenue growth. II. Revenue:
•   Revenue Strategy and Planning:
•   Develop and implement a comprehensive revenue generation strategy aligned with QXG's overall business objectives and operational capabilities.
•   Identify and analyze market opportunities, competitive landscape, and customer needs to inform revenue strategies.
•   Establish clear and measurable revenue targets and key performance indicators (KPIs) across all revenue streams that align with company financial performance goals.
•   Develop pricing strategies that are competitive and maximize profitability, considering operational costs and market demand.
•   Sales Leadership and Management:
•   Build, lead, and manage a high-performing sales team responsible for acquiring new customers across residential and commercial segments.
•   Establish sales processes, methodologies, and tools to drive consistent and predictable sales performance.
•   Set sales targets for individual team members and the overall sales organization.
•   Provide ongoing coaching, training, and development to the sales team.
•   Monitor sales performance, analyze results, and implement corrective actions as needed.
•   Marketing Strategy and Execution:
•   Develop and execute marketing plans to build brand awareness, generate leads, and support sales efforts, aligning with operational service areas.
•   Collaborate with the marketing department on all marketing activities, including digital marketing, content creation, social media, local partnerships, and potentially traditional advertising.
•   Customer Acquisition and Growth:
•   Identify and target key customer segments for QXG's services.
•   Develop and implement strategies for attracting and converting new customers.
•   Explore and develop partnerships and referral programs to expand reach.
•   Analyze customer acquisition costs and optimize strategies for efficiency.
•   Customer Relationship Management and Retention:
•   Implement and manage a CRM system to track customer interactions and manage the sales pipeline.
•   Develop strategies to enhance customer satisfaction and loyalty to drive repeat business and referrals.
•   Identify opportunities to upsell and cross-sell services to existing customers.
•   Monitor customer churn and implement strategies to improve retention rates.
•   Performance Monitoring and Improvement (Revenue Focus):
•   Develop and track key revenue-related KPIs (e.g., sales growth, customer acquisition cost, customer lifetime value, churn rate).
•   Analyze sales and marketing data to identify areas for improvement in revenue generation strategies.
•   Continuously evaluate and refine sales and marketing processes to enhance effectiveness and achieve revenue targets.
•   Market Analysis and Competitive Intelligence:
•   Conduct ongoing market research to understand industry trends, customer preferences, and competitor activities, informing both operational adjustments and revenue strategies.
•   Identify potential threats and opportunities in the market.
•   Provide insights and recommendations to the COO based on market analysis and revenue performance.
•   Present recommendations on new service opportunities.
•   Provide recommendations with financial analysis on geographic market expansion. III. Collaboration (Across Operations and Revenue):
•   Foster strong communication and collaboration between operational and sales/marketing teams to ensure seamless service delivery and customer satisfaction.
•   Work closely with the COO and other departments to ensure alignment across the organization in achieving overall business goals.
•   Collaborate on pricing strategies, considering both market competitiveness and operational costs.
•   Ensure operational capacity can support anticipated sales growth. Who You Are:
•   Bachelor's degree in Business Administration, Operations Management, Marketing, Sales, or a related field; Master's degree preferred.
•   Minimum of 7-10 years of progressive experience in leadership roles with significant responsibility for both operations and revenue generation, preferably within the service industry. Previous experience as General Manager or equivalent position preferred.
•   Above average understanding of P&L based decision making and manipulation.
•   Proven track record of successfully managing and optimizing operational processes and driving revenue growth.
•   Strong understanding of logistics, dispatching, routing, sales processes, CRM systems, and marketing automation tools.
•   Excellent leadership, communication, interpersonal, negotiation, and presentation skills.
•   Data-driven and analytical with the ability to interpret operational, sales, and marketing data to make informed decisions click apply for full job details