Vice President of Customer Care About the Company Join a values-driven machinery company with a global reach, renowned for its commitment to innovation and customer satisfaction.
Industry Machinery
Type Privately Held
Founded 1885
Employees 10,001+
Specialties - Packaging
- Engineering
- IT Consulting
- Corrugating
- Paper Converting
- Sheeting
- Packaging Equipment
- Engineering Consulting
- Labeling
- Manufacturing
- Infrastructure
- Paper Converting Equipment
- Medical Devices
- Canning
- Bottling
- End of Line
- Bagging
About the Role We are seeking a dynamic Vice President of Customer Care to become a key member of our Executive Leadership Team. In this pivotal role, you will drive the strategic direction of customer care across our global operations. Your leadership will focus on enhancing profitability and performance within our company culture, emphasizing process improvement and collaboration.
Your responsibilities will encompass overseeing field service, aftermarket sales, and customer support, while identifying and implementing strategies aimed at improving aftermarket margins and customer satisfaction. A proven track record in senior management, specifically with full customer care P&L responsibility in a global setting, is essential.
The ideal candidate will possess a Bachelor's degree in engineering or a relevant discipline (Master's preferred) and bring at least 15 years of experience in a global environment. We seek a leader who is adept at building and managing effective customer care programs, with a deep understanding of industry dynamics and customer needs.
Key skills include:
- Outstanding critical thinking and decision-making abilities
- A competitive spirit and a passion for continuous improvement
- An unwavering focus on customer trust and satisfaction
Hiring Manager Title President of Alliance Machine Systems
Travel Percent Less than 10%
Functions - General Management
- Operations
- Strategy