Veterinary Client Service Representative

Description

Position at Dr. Boyd's Pet Resort San Diego

The Veterinary Client Service Representative position is responsible for providing quality and efficient customer service to clients. As a Customer Service Representative, your smile and enthusiastic greeting are what sets the tone for the client's visit. You will be on the 'front line' of our customer care team assisting clients with telephone inquiries, making appointments and assisting with business office tasks.

A CSR must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. CSRs answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out the day's appointments, process payments and manage financial information.

This is a full-time position with benefits including health insurance, paid vacation and holidays. Must be be able to lift objects weighing 40lbs.

If you are passionate about pets and providing exceptional customer service then we want you to join our team.

Full-Time - Five 8-hour shifts (Weekends and Holidays)

Essential Functions

Job responsibilities include, but not limited to:

• Greeting and interacting with clients and patients (pets).

• Handling multiple busy phone lines.

• Scheduling appointments and surgeries.

• Process transactions.

• Obtain patient histories.

• Client education.

• Assist in maintaining the cleanliness of our hospital.
Knowledge, Skills, and Abilities:

• Computer experience is required.

• Ability to multi-task and be proactive with problem resolution suggestions.

• Critical thinking skills.

• Ability to triage, prioritize, and possess excellent time management skills.

• Close attention to detail is crucial.

• Ability to communicate with staff and clients in a professional and respectful manner
Ideal candidate:

• Possesses exceptional customer service skills.

• Ability to multi-task.

• Proactive team player.

• Strong verbal and written communication skill.

• Possesses a positive attitude and emotional intelligence.

• Interested in learning and growing with our company.

• Ability to be flexible with scheduling which may include weekends and holidays.

• Familiar with Ezyvet practice management software is a definite plus.

• Ability to remain calm and professional in challenging situations.

• Minimum 2-year experience in a veterinary setting preferred but will consider a candidate with
experience in the human health field.
We are committed to providing the highest quality of care to our patients and superior customer service to their
owners. We have a wonderful team that works well with one another. We are seeking an exceptional candidate that
fits well into our practice.

Compensation is negotiable based on credentials and experience with an hourly pay rate of $18 - $19 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.