Description Position at Animal Urgent Care of South Orange County
Look for: Client Service Representative
Mission Viejo, CA
Who We Are
Don't let our name fool you-Animal Urgent Care of South Orange County is a fully equipped emergency hospital, open overnight, weekends, and holidays. We proudly serve dogs, cats, and even local wildlife in partnership with Mission Viejo Animal Services. As a part of the Thrive Pet Healthcare family, we're committed to excellence in emergency care, continuous learning, and empowering career growth.
Why Join Us
At AUCSOC, we thrive on urgency, compassion, and collaboration. You'll be part of a high-performing team that supports one another and grows together in a fast-paced emergency setting.
Perks include:
- Supportive team culture and cross-training opportunities
- Opportunities to learn floor nursing functions
- Shift differentials that stack
- $2/hr Overnight (10pm-8am)
- $3/hr Weekend (Fri 6pm-Mon 8am)
About the Role
We're seeking an experienced Client Service Representative who can handle high-pressure situations with professionalism, empathy, and adaptability. You'll play a critical part in both the front desk experience and behind-the-scenes hospital support
Key Responsibilities
- Greet and check in clients, ensuring a compassionate and professional first impression
- Answer multi-line phones and guide pet parents through emergency scenarios
- Communicate with urgency and clarity during client triage and walk-ins
- Build outpatient and emergency estimates, review financial authorizations, and process payments
- Guide clients through difficult or emotional moments, including euthanasia discussions
- Reconcile End-of-Day (EOD) reports with accuracy and independence
- Assist with patient and client movement throughout the hospital
- De-escalate aggressive or emotionally heightened situations with tact and care
- Help maintain lobby cleanliness, and organization
- Champion a calm, client-first atmosphere during peak hours and high-volume shifts
• What You Bring
- 1-1.5+ years of experience in a veterinary emergency setting
- Confidence in emergency client communication and triage support
- Strong multitasking, time management, and emotional intelligence
- Experience supporting both client service and basic clinical functions
Compensation
- Hourly Range: $24-$27/hr based on experience and qualifications
- Differentials:
- $2/hr Overnight (10pm-8am)
- $3/hr Weekend (Fri 6pm-Mon 8am)
(Yes-they stack.)
Hospital Hours
- Mon-Thurs: 6pm to 8am
- Fri 6pm - Mon 8am: Open 24 hours
- Holidays: Fully operational
Shifts include morning, swing, and overnight coverage
Sound like the right fit for you?
Join a team where urgency meets empathy, and where every shift is an opportunity to make a difference.