Description Position at Best Friends Animal Hospital and Pet Hotel
Customer Service Representative- Best Friends Animal Hospital
Fayetteville, AR
Full-time
Schedule: 7am-6:30pm or 8am-6:30pm (1 hour lunch) and every other Saturday is required.
Why join Best Friends?
We are a fast-paced, high volume general practice. We pride ourselves in offering high quality medicine and diagnostics, as well as excellent client education and communication. Our goal has always been to build lasting and trustworthy relationships with our clients. We work as a team to support each other on a daily basis with morning rounds and open lines of communication among peers and specialists. We have a team of senior doctors and technicians who will invest in your success by providing mentorship and career growth opportunities.
Joining Thrive Pet Healthcare opens a world of growth and career advancement.
- Teamwork: Experience what it is like to join a company that hopes you find a home. We foster a positive environment centered on YOU. We promote an emotionally intelligent work environment and a positive work/life balance.
- Growth and Development: We invest heavily in our employees with opportunities for growth and development. Take on leadership development programs and goal setting to create big possibilities for your career and life. Develop within the company; be mentored and grow from the minute you are hired.
A day in the life of our Customer Service Representatives
- Meet, greet, and assist a variety of guests
- Handle inquiries and exceed expectations with outstanding service
- Listen and provide solutions for guests
- Maintain appointment schedule for day and upcoming appointments
- Balance flow of patients
- Maintain client records and tender payments
- Maintain the cleanliness of rooms and lobby
- Work hard but have fun doing it
- Learning all day every day.
Some key benefits for
full-time employees include:
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution
- Continuing education and development support through our library of free CE courses
Like what you have read so far? Take the next step and apply.
We celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.