Job Description POSITION SUMMARY:
Peak Events is looking for a hospitality professional to join our Venue Management Team. As our Venue Manager, you will be responsible for managing the operations that drive our high volume, premium events in an unforgettable 3500 square feet space on the 101st floor of Hudson Yards. In this role, you are responsible for working directly with our internal team as well as the client to ensure that each event's unique needs are met and we continue to offer an unparalleled experience, from our first guest arrival to last guest departure.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: - Responsible for maintaining the daily operational needs to ensure successful service based on each event in accordance with the policies and procedures set by the department
- Understanding and maintenance of the facilities in collaboration with the Venue Management Team
- Active participation in captains' meetings
- Ability to identify and rectify challenges in relationship to the facilities that could hinder the execution of service
- Maintain communication with the Events Team, Edge Team, and the Peak Restaurant FOH team throughout the event
- Open and direct communication with the event producer to ensure all aspects of the evening are executed
- Oversee the setup, service, and breakdown of each event in accordance with the client's needs and the needs of the Venue
- Management of the Equipment Associate team throughout the setup, service, and break down of the event
- Oversee the organization, cleanliness, and service standards as set forth by the house
- Ensure all guests receive excellent service and hospitality throughout the event
- Work in unison with the Peak FOH team to ensure that guest arrival and departure is easy and clear on our Level 5 lounge
- Manage guest arrival and ensure safe departure of all guests and staff
- Command a proficient understanding of the facilities, DOH and DOB guidelines, as it pertains to the needs of the department
- Report all successes, issues, or areas of improvement to Senior Venue Manager
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE: - 5+ years in operations management
- Flexible schedule based on events needs
- Exemplary interpersonal and communication skills
- Team management and development skills
- Experience creating and maintaining SOPs
- Financial acumen, managing labor, purchasing, vendors, and quality control
- Ability to effectively plan and execute the operational needs of the Venue
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
About Us ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Palm Tree Beach Club, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.