Description Position Summary The
Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.
Duties and Responsibilities - Provide administrative assistance to Vehicle Programs personnel
- Administer support for the "M" (Manufacturer) Plate Program
- Support our Care Call Center
- Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
- Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
- Process billing invoices from vendors and dealerships for delivered vehicles
- Process tickets, tolls, citations, etc
- Process vehicle title, plates, and registrations
- Process and monitor vehicle orders
- Process vehicle returns, title corrections, and auction disposal
- Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
- Customer account maintenance
- Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
- Perform as a back-up for other Vehicle Program personnel when necessary
- Perform duties that require signing as a company agent and/or department notary
Education - High school diploma required; Bachelor's degree preferred
Experience - 3 years administrative office experience required
- Experience using mainframe and web system applications
Skills - Critical thinking, problem solving, and analytical skills
- Strong planning and organizing skills
- Strong communication skills that demonstrate knowledgeable, proactive and clear communication
- Excellent customer service skills to include a positive mindset that actions self-control
- Excellent time management skills
- Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
- Proficient in MS Office (i.e. Outlook, Word, and Excel)
What You Can Expect - Starting pay of $20/hr.
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
A Bit More About Your Role - Call center environment
- Must be able to interact with all internal and external departments and contacts
- Must represent Percepta professionally with all customers and external organizations and contacts
Primary Location: US-MI-Dearborn
Req ID: 044ES