Job Title: Product Specialist
Location: Polestar New Canaan, CT
Department: Sales & Customer Experience
Reports To: Experience Manager / Sales Manager
Job Summary: As a Product Specialist at Polestar New Canaan, you will be the face of the Polestar brand, responsible for delivering an exceptional customer experience through product knowledge, personalized service, and innovative interaction. Your role will focus on educating and engaging customers with the Polestar lineup, ensuring a seamless and modern buying experience in our direct-to-consumer retail environment.
Key Responsibilities: - Greet and assist guests in the Polestar Space, providing product demonstrations and answering inquiries with a consultative, non-pressure approach.
- Act as a brand ambassador, clearly conveying the vision, innovation, and sustainability mission of Polestar.
- Maintain expert knowledge of all Polestar vehicles, technologies, and services, staying up to date on new features and updates.
- Conduct test drives and walkarounds, ensuring customers feel comfortable, informed, and engaged.
- Support customers through the digital ordering process, from vehicle configuration to final delivery.
- Collaborate with the Experience Manager and wider team to ensure showroom readiness and a consistent premium customer experience.
- Provide feedback to the corporate team on customer reactions, product concerns, and experience improvements.
- Attend training sessions, product launches, and brand events as required.
Qualifications: - Passion for electric vehicles, sustainability, and technology.
- Previous experience in a customer-facing role in retail, automotive, or hospitality is preferred.
- Excellent communication and interpersonal skills.
- Tech-savvy and comfortable with digital platforms and CRM systems.
- Ability to work in a dynamic team environment with a flexible schedule, including weekends.
- Valid driver's license with a clean driving record.
What We Offer: - Competitive compensation with bonus potential.
- Full training and development within an innovative automotive brand.
- Opportunity to grow with a rapidly expanding EV company.
- A dynamic, design-focused workspace and supportive team culture.