Vehicle Deployment Handler
Monday - Friday 9am - 5pm
Salary - up to 28k
Heywood
We are seeking a dedicated Deployment Handler to join our clients team in Heywood.
As a member of the Deployment team you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process.
Deployment Handler Responsibilities:
- Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.
- Handle claims efficiently and use common sense and initiative when gathering evidence or approaching problem solving.
- Where the customer is non-fault offer a range of services through our supply network for hire in accordance with the scheme specifics.
- Appoint the relevant hire providers based on the requirements of the client.
- Work with case management and portal systems, to accurately record, and update client data and inhouse systems.
- Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback.
- Ensure that Clients and Business Partners are kept updated on all claims.
- To always produce any documentation or correspondence to the company standard
- Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters.
- To undertake any other duties consistent with the role.
Deployment Handler Benefits:
- Monday-Friday
- Salary up to 28k
- Free parking
- Pension
- Fully paid training
- Excellent progression opportunities
If you are motivated, reliable, and ready to contribute to our dynamic team, we encourage you to apply for the Vehicle Deployment Handler position today.