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Job Title: Technical Support Analyst 2
Location: Colonial Heights, VA ONSITE
Duration: 2-3+ Months
candidates local to the Colonial Heights, VA required for ONSITE work
ALL interviews conducted ONSITE, NO exceptions
100% ONSITE, NO exceptions
Contract to be extended annually beyond June 30, 2025, likely for 12+months
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
Skill Required /Desired Amount of Experience Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months Strong Customer Service skills that include a "customer first" attitude. Required 6 Months Ability to communicate effectivelyverbally and in writing withindividuals and groups. Required 6 Months Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months Ability to lift equipment up to 25 pounds Required 6 Months Questions
No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate PERMANENTLY reside? Question4 Does your candidate commit to interviewing onsite? This is REQUIRED Question5 Does your candidate commit to working ONSITE 100% of the time? This is REQUIRED Question6 How soon after offer can candidate start?
Date Posted: 15 May 2025
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