VDOT Technical Support Analyst 2 Colonial Heights

Job Title : VDOT Technical Support Analyst 2
Job Location : 2430 Pine Forest Drive, Colonial Heights VA 23834
Position ID: 762838
Travel Required : No
Overtime Required : No
Position Type : Contract
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Duration: 2 Months (Will be extended 12 months)

Job Description:
candidates local to the Colonial Heights, VA required for ONSITE work
ALL interviews conducted ONSITE, NO exceptions
100% ONSITE, NO exceptions
Contract to be extended annually beyond June 30, 2025, likely for 12+months

Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skills Required/Desired Years of exp Required Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months Strong Customer Service skills that include a "customer first" attitude. Required 6 Months Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly Desired 6 Months Ability to lift equipment up to 25 pounds Required 6 Months
Question 1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2
Please list candidate's email address.
Question 3
In what city and state does your candidate PERMANENTLY reside?
Question 4
Does your candidate commit to interviewing onsite? This is REQUIRED
Question 5
Does your candidate commit to working ONSITE 100% of the time? This is REQUIRED
Question 6
How soon after offer can candidate start?

Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.