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Responsiblities - Maintain a customer base in the Remote Patient Monitoring platform.
- Accountable for VW enrollment calls and equipment training / set up.
- Accountable for Compliance follow up.
- Conduct customer monthly calls
- Place supply and Equipment orders
- Follow up with Vendors as necessary.
- Ability to work reports and follow through on orders placed.
- Ordering, Shipping, Confirmation of Delivery and RMA if needed.
- Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
- Resolve or report any problems that may occur.
- Assist with implementation of workflow productivity improvements.
- Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
- Understand and adhere to all business processes and procedures.
- Maintain a culture of accountability.
- Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications - Minimum of One year of Customer Service experience
- MS Office knowledge
- Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications - Associate degree or equivalent work history
- Some data processing experience preferred.
- Spanish Speaking Preferred but not required.
- Previous experience/knowledge with Apple products is also helpful in this role.
Competencies - Excellent interpersonal and phone etiquette skills
- Detail & Team Oriented
- Professional communication Skills
- Excellent Time Management Skills
- Ability to multi task
Date Posted: 03 April 2025
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