VA Manager

Summary/objective Responsible for performing in a leadership role to monitor financials, staffing, regulatory compliance, and policy and procedure implementation; for coaching the team to meet the service demands of the various Veterans Affairs Medical Centers (VAMCs). To support the daily service demands of the VA contract, manage the inventory and specific reports tailored to the needs of the VAMCs; be a key point-of-contact for both the VAMCs as well as for AMME locations associated with servicing the VAMCs; meet with the VAMCs as needed. Goal is to manage AMME's performance and relationship with the VA to enhance the overall success and growth of AMME Healthcare; and for hiring, training and oversight of all clinical staff and activities within their defined area. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Accountable for the financial and operational performance for the location

• Adheres to and implements all company policies and procedures

• Assures competencies are completed prior to staff doing tasks independently where requiredper policy

• Communicates company policies and announcements on a timely basis to employees

• Develops a customer service team including; customer service representatives, patient servicetechnicians, respiratory clinicians and other staff whose goal is to enhance customer service

• Develops and maintains working knowledge of current FDA/DOT, JCAHO, and VA guidelines andproducts and services offered by the company and all applicable governmental regulations

• Interviews and hires staff as needed as approved by senior management with emphasis onrecruiting best-qualified candidates

• Keeps managers and supervisors abreast of important issues or concerns surrounding the VA

• Maintains a high level of satisfaction with the VA, the veterans and with employees

• Maintains a professional and clean working environment

• Makes sure location personnel receives and completes necessary training to perform assignedduties

• Manages inventory to ensure levels are met and company and VA assets are monitored andcontrolled

• Manages VCAT maintenance numbers, will ensure they are completed across the VISN
• Manages VCAT setup numbers, will ensure company is meeting the setup time-frames to meet the expectations of the VISN
• Runs morning meetings systematically and reviews action items from meetings on a regular basis
• Takes appropriates action to ensure that the VA location complies with applicable laws and regulations
• VA paperwork completion, ensures company is meeting the paperwork expectations of the VA
• VA PO/DAR completion, ensures nothing is listed as open on the DAR past 30 days, to include open POs
• Performs other duties as assigned

Requirements

Competencies

• Leadership Effectiveness - Manages action plans and analyzes problems. Distinguishes betweenrelevant and irrelevant information to make logical decisions. Provides solutions to individualand/or organizational problems.

• Team Building - Establishes standards that work best for the team, analyzes and executes team-building measures. Maintains a healthy work environment within the team. Effectively providesrecognition when appropriate.

• Strategic Planning - Executes strategic planning with a long term perspective. Monitors EBITDA,Contribution Margin, P&L along with all other areas of financial responsibility. Determinesobjectives and sets priorities. Anticipates potential risks and opportunities.

• Decisiveness - Exercises good judgment by making sound and well-informed decisions. Isproactive and achievement oriented.

• Customer Service - Understands, meets, and exceeds customer expectations while seekinginformation to better understand internal and external customer needs and requests.

• Personal Accountability - Accepts responsibility for own work and documents and resolvesissues while completing tasks.

• Resourcefulness - Uses available resources in day-to-day operations and to produce qualityresults.

• Communication & Interpersonal Skills - Ability to inform, listen, follow directions, providefollow-up and work effectively with others. Appropriate telephone etiquette.

• Initiative - Ability to assume the full scope of responsibilities related to the job. Start and finishwork without prompting. Utilize creativity in seeking solutions to problems.

• Work Quality & Accuracy - Produce high quality results without errors and ensure accuracy.

• Internet proficiency

• Knowledge of email management tools

• Excel and Word proficiency

Supervisory responsibilities

• Responsible for managing staff of VA locations including customer service, drivers andrespiratory therapists supporting the VA contracts

Work environment

Office / Warehouse

Physical demands

Lift and carry up to 10 pounds

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer and or paperwork

Travel required

As needed

Affirmative Action/EEO statement AMME is committed to attaining and maintaining a diverse workforce that is representative of the communities in which we do business. To this end, the Company has implemented an Affirmative Action program. Affirmative action goes beyond equal employment opportunity, which requires employers to eliminate discriminatory conditions, whether inadvertent or intentional, and to treat all employees equally in the workplace. Affirmative action takes proactive steps to recruit, hire, train, and promote individuals from groups that have traditionally been discriminated against based on membership in, association with or perception of race, gender, disability, veteran status and other characteristics.