UX Product Design

Job Title: UX Product Designer -10439
Location - Fort Worth, TX-(F2F -Interview )

Comment: 3 days/week onsite. Interviews will be 1 round - onsite. What application will this resource be working on? Sales Programs. Top 3 to 5 skillsets: a) Ability to work without extensive oversight, b) Ability to manage complex products and complex stakeholder groups, c) amazing designs."

This job is a member of the Technology Strategy & User Experience (UX) team within the Information Technology Division.
We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy.

WHAT YOU'LL DO

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Influence outcomes and product owner decisions based on UX best practices, design principles and research, using agile methodologies
Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
Collect, analyze, present and action feedback and manage changes to UX deliverables
Present work in a clear and compelling manner to stakeholders
Provide timely status updates (including work left to do, issues, risks) on all products
Communicate effectively with all team members to get work done
Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system
Develop conceptual diagrams, wireframes, visual mockups, and prototypes that take into consideration systems thinking and information architecture where the users flow is defined
Create research strategies based on desired outcomes and develop usability test plans, scripts, and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas

ALL YOU'LL NEED FOR SUCCESS

Minimum Qualifications Education & Prior Job Experience
Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
3 years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience working closely with developers from inception through implementation in an agile environment
Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Experience with emerging technology such as Generative AI and Spatial Computing
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive, adaptive and accessible designs

Preferred Qualifications Education & Prior Job Experience

Master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience with Accessibility: WCAG 2.0+ AA compliance, localization, inclusive design
Experience with mobile app. design for iOS and Android

Skills, Licenses, and Certifications

Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

LANGUAGE / COMMUNICATION SKILLS

Ability to effectively communicate both verbally and written with all levels within the organization
Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee's physical ability to safely and/or successfully perform the position's essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee's obvious or known condition. Then, if necessary, HR would request medical documentation from the team member's treating physician or others to confirm the employee's ability to perform those essential job functions safely and successfully.

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

COMPETENCIES

Caring
Collaboration
Development
Future
Results