Utility Service Specialist

Salary: $35.38 - $47.18 Hourly
Location : Bloomington, MN
Job Type: Full Time
Job Number: 7
Department: Public Works
Opening Date: 05/08/2025
Closing Date: 5/22/:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: NU

Primary Objective
Promotional Only Available Within Public Works Utilities
The City of Bloomington is seeking an individual to provide field and office support for the Business Operations Section of the Utilities Division. This position will provide utility billing technical assistance in the areas of utility accounts, meter reading, meter data management, and infrastructure records. Provide the public with interpretation of City Codes, state and national utility construction and alteration standards assistance to local and state agencies, residents, business owners, contractors, and developers, as they apply to specific projects. Review plans and coordinate the installation of water meters and related infrastructure to ensure compliance with City ordinances and regulations, while maintaining accurate, detailed records.
CITY VALUES & EXPECTATIONS

• Models and contributes to a positive work environment, culture of communication, engagement and safety
• Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
• Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Embraces the City's shared values and contributes towards accomplishing the City's vision and goals by being creative, innovative, continuously learning, and communicating clearly

Examples of Duties

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Ability to perform the physical elements of the essential functions of the position
• Ability to maintain effective working relationships with residents and business owners, contractors, developers and other City employees, verbally and in writing
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction
• Ability to maintain a professional, positive, and courteous working relationships with Utility customers, co-workers and the contract meter reading service to ensure meters are read accurately and all tasks are accomplished in a timely manner
• Ability to retrieve, analyze and understand the utility billing and consumption records and keep accurate and thorough records
• Ability to review and inspect permitted work to ensure work and materials are installed, completed and consistent with codes, standards, and regulations
• Knowledge of applicable state, federal and local laws, rules, ordinances, and regulatory standards applicable to the right of way
• Ability to analyze and understand utility billing and consumption data related to water production
• Ability to assist and perform technical analysis of utility customers by providing advanced troubleshooting services relating to problems such as; low water pressure, chronic sewer problems and other unique utility service scenarios
• Skilled in reviewing utility account details to assess current and future billing impacts related to development proposals
• Ability to manage and maintain accurate records and ensure records are complete and comprehensive, and readily understood by those using them
• Ability to use various technologies and tools to support daily operational tasks, including data collection, mapping, and field documentation
• Ability to act as liaison to public and private entities for dissemination of Utilities information, including, but not limited to presentations to educational institutions and professional organization

Minimum/Desirable Qualifications

MINIMUM QUALIFICATIONS

• High school graduate (or GED) with either a Certificate of Completion or an Associate's degree in utilities operation and maintenance, construction management or engineering related program
• Meets minimum qualifications of a Bloomington Utility Operator
• Experience with record keeping, report preparation, filing methods, records management techniques, and open records regulations
• Working knowledge of utilities' industry software, such as: GIS, CMMS
• Experience with the geography and street locations in the City of Bloomington
• Valid Minnesota driver's license

DESIRABLE QUALIFICATIONS

• Possesses current MN Class C Water and/or SC Wastewater certifications or higher.
• Advanced working knowledge of computer/software training or experience such as: AutoRead, AutoView, and Cogsdale
• Additional continuing education related to Public Works, Utilities, Engineering and Science, such as: Public Works Administration certificate, the Hamline Supervisory Leadership Series certificate, Underground Utility Construction Inspector School certificate, similar educational training
• Ability to speak a second language, in addition to English that has a recognized presence in the community (Spanish, Somali, Vietnamese, Chinese Mandarin, Cambodian, etc.)

Supplemental Information
SUPERVISION OF OTHERS

This position does not supervise others.
Anticipated Hiring Range: $35.38-$47.18 Hourly

2025 Full Salary Range: $35.38 -$47.18 Hourly
Full-Time; Non-Exempt; Non-Union; Benefits Eligible

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:

• 10 days paid vacation per year
• 13 days paid personal leave per year
• 13 paid holidays per year
• 12 weeks paid parental leave
• Employee health and dental insurance
• Paid employee life insurance
• Paid employee disability insurance
• Employer/employee paid pension
• Deferred compensation
• Tuition assistance program
• Health club membership reimbursement
• Flexible spending account
• Employee Assistance Program
• Other optional benefits
• Great suburban location, on bus line
• Free employee parking

(Union contracts may vary from the above list.)
01

The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you.The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process.If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission.The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview.Do you agree to supply the data the City is requesting as part of your application for employment?

• Yes
• No

02

I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.
I have read and understand the above instructions regarding supplemental questions.

• Yes
• No

03

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