Job Title: Metering Application Support Specialist
Location: Paramus, NJ 07652 (HYBRID)
Pay range: $60 - 64.33/hr. on W2 (depending on experience/interview)
Job Type: Contract role
Shift: 08:00 AM to 05:00 PM Monday to Friday (Local Position Paramus, NJ preferred with remote work allowed up to 2 days a week.
Job Description:
We are seeking an experienced and innovative Technical Applications Specialist to support and transform our mission-critical customer operations and water quality applications.
In this role, you will not only maintain our essential utility systems but also drive technological advancement and operational excellence.
The ideal candidate will provide technical expertise for our metering systems and water quality monitoring applications while identifying opportunities for process improvement and innovation.
As we continue to modernize our utility operations, you'll have the opportunity to influence our technical roadmap, implement cutting-edge solutions, and leverage emerging technologies to enhance our service delivery.
This role combines traditional utility operations knowledge with forward-thinking approaches to system optimization and automation, making it ideal for a technology professional who is passionate about innovation in the water utility sector.
Primary Duties / Responsibilities
Serve as primary technical expert for AMI systems, including Sensus AMI, Neptune 360, Itron/Temetra, and Metron Farnier
Support and maintain water quality monitoring and compliance applications
Manage and support custom Meter Test Bench application, ensuring accuracy of meter testing operations and data integrity
Ensure data integrity and reporting accuracy for regulatory compliance
Provide technical support for our Laboratory Information Management System (LIMS) and Water Quality Management System
Troubleshoot system issues and provide timely resolution
Configure and maintain system integrations
Create and maintain technical documentation for all supported applications
Develop standard operating procedures (SOPs) for routine operations
Maintain system architecture and integration diagrams
Prepare technical specifications for system enhancements
Qualifications
Bachelor's degree or equivalent required
5+ years of experience in utility operations and related applications
Demonstrated experience with utility operations applications
Proficiency with database management and SQL
Proven track record in technical problem solving
Knowledge / Skills / Abilities
Understanding of AMI systems and meter data management
Knowledge of water quality monitoring systems
Familiarity with mobile workforce management platforms
Experience with system administration and support
Excellent communication and documentation skills
Ability to manage multiple priorities effectively
Quick problem-solving abilities for real-time operational issues
Strong customer service orientation
Self-motivated with the ability to work independently
Team player with a collaborative approach
Comfortable with both office and field work environments
"Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."